Control Room Operator: Real-Time Ops & Incident Response

Millennium Hi-Tech Group; Canning; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Opportunities for career progression

Flexible working arrangements

Dynamic and supportive team

Job summary

A leading integrated services provider in Australia seeks a Control Room Operator to coordinate and monitor site operations. You will manage communications and respond to incidents, ensuring the smooth operation of cleaning and security services. Candidates should have strong communication skills and be calm under pressure, with experience in a control room preferred. Join a dynamic team offering competitive pay and opportunities for career progression.

Qualifications

• Previous experience in a control room or operations coordination role preferred.
• Strong communication and multitasking skills.
• Ability to remain calm under pressure and respond quickly to incidents.

Responsibilities

• Monitor CCTV systems and site activity to ensure safety and compliance.
• Coordinate cleaning and security teams across multiple locations.
• Respond to alarms, incidents, and service requests in real-time.

Skills

Strong communication

Multitasking

Calm under pressure

Tools

CCTV systems

Radio systems

Dispatch systems

Job description

About Millennium Services Group

Millennium is a leading provider of integrated services across cleaning, security, and facilities management. We pride ourselves on delivering safe, high-quality, and responsive solutions to clients across retail, commercial, industrial, and public sectors.

Position Overview

As aControl Room Operator, you will play a critical role in the coordination and monitoring of site operations. You will be responsible for managing communications, responding to incidents, and ensuring the smooth functioning of cleaning and security services across designated sites.

Key Responsibilities

• Monitor CCTV systems and site activity to ensure safety and compliance
• Coordinate cleaning and security teams across multiple locations
• Respond to alarms, incidents, and service requests in real-time
• Maintain accurate logs and incident reports
• Communicate with site supervisors, clients, and emergency services as needed
• Ensure adherence to operational procedures and safety protocols
• Support rostering, shift coverage, and workforce coordination

Qualifications & Requirements

• Previous experience in a control room or operations coordination role preferred
• Strong communication and multitasking skills
• Familiarity with CCTV, radio, and dispatch systems
• Ability to remain calm under pressure and respond quickly to incidents
• Basic computer literacy and report writing skills
• Availability for shift work, including nights, weekends, and public holidays
• Security license or relevant certifications may be required depending on site

Why Join Millennium?

• Be part of a dynamic and supportive team
• Opportunities for career progression and training
• Work with a company that values safety, performance, and people
• Competitive pay and flexible working arrangements