Control Room Operator: Real-Time Incident & Site Ops

millennium; Brisbane; On-site; AUD 60,000 - 90,000; Full time

Job summary

Millennium Services Group in Brisbane is seeking a Control Room Operator to coordinate site operations, monitor CCTV, respond to incidents, and ensure smooth delivery of cleaning and security services across designated sites.

This full-time role involves shift work, including nights, weekends, and public holidays, and requires strong communication, timely reporting, and adherence to safety procedures across multiple locations.

Qualifications

• Previous experience in a control room or operations coordination role preferred.
• Strong communication and multitasking skills.
• Familiarity with CCTV, radio, and dispatch systems.
• Ability to remain calm under pressure and respond quickly to incidents.
• Basic computer literacy and report writing skills.
• Availability for shift work, including nights, weekends, and public holidays.
• Security license or relevant certifications may be required depending on site.

Responsibilities

• Monitor CCTV systems and site activity to ensure safety and compliance
• Coordinate cleaning and security teams across multiple locations
• Respond to alarms, incidents, and service requests in real-time
• Maintain accurate logs and incident reports
• Communicate with site supervisors, clients, and emergency services as needed
• Ensure adherence to operational procedures and safety protocols
• Support rostering, shift coverage, and workforce coordination

Skills

Control room

Operations coordination

Communication

Multitasking

Calm under pressure

Basic computer skills

Report writing

Shift work

Night shifts

Weekends

Security license

Tools

CCTV

Radio

Dispatch systems

Job description

About Us:

Millennium Services Group is one of Australia's leading providers of Cleaning, Security and Facilities management services and has been providing exceptional outcomes since our inception in 2003.

We offer employees the latest technology, state of the art equipment and people solutions to create excellent working environments, working conditions and continual training and development to progress careers in our company.

We pride ourselves on the long-standing partnerships we have with clients, employees and our suppliers, that enables us to make places and spaces better for people every day. To find out more about our organisation visit www.millenniumsg.com

Position Overview

As aControl Room Operator, you will play a critical role in the coordination and monitoring of site operations. You will be responsible for managing communications, responding to incidents, and ensuring the smooth functioning of cleaning and security services across designated sites.

Positions available: Full-time

Location/Site: Carindale QLD (Retail and Shopping Center)

Potential earnings: Award Level 4 + Penalty Rates + With Sign On bonus upon hiring

Roster:

Week 1: Wednesday to Saturday – 1800-0600

Week 2: Thursday to Saturday - 0600-1800

Key Responsibilities

• Monitor CCTV systems and site activity to ensure safety and compliance
• Coordinate cleaning and security teams across multiple locations
• Respond to alarms, incidents, and service requests in real-time
• Maintain accurate logs and incident reports
• Communicate with site supervisors, clients, and emergency services as needed
• Ensure adherence to operational procedures and safety protocols
• Support rostering, shift coverage, and workforce coordination

Qualifications & Requirements

• Previous experience in a control room or operations coordination role preferred
• Strong communication and multitasking skills
• Familiarity with CCTV, radio, and dispatch systems
• Ability to remain calm under pressure and respond quickly to incidents
• Basic computer literacy and report writing skills
• Availability for shift work, including nights, weekends, and public holidays
• Security license or relevant certifications may be required depending on site

Experienced Control Room Operators — this is the opportunity you've been waiting for.

If you're an experienced Control Room Operator looking for genuine growth with a professional, expanding organisation, we want to hear from you. Submit your Expression of Interest today — this is one opportunity you don't want to miss!

Please include:

• Current résumé
• Copies of Security licences and First Aid & CPR certifications

While we're unable to respond to every applicant individually, we thank you for your interest and will be in touch with shortlisted candidates.

Why Join Us?

This is a fantastic opportunity for the right candidate. By joining Millennium Services Group, you’ll become part of a dedicated team that services a wide range of clients across Australia and New Zealand—giving you the chance to build your skills and grow your career with us!

If this sounds like you, please apply today, we look forward to hearing from you 📢

Millennium Services Group is an equal-opportunity employer. We celebrate diversity and are committed to inclusivity.