Control Room Operator

Millennium; Willoughby City Council; On-site; AUD 41,000 - 47,000; Full time

Benefits offered by this job

Dynamic and supportive team

Career progression and training

Safety-focused culture

Competitive pay and flexible working

Job summary

Millennium is seeking a professional Control Room Operator to join our Chatswood team in NSW. You will monitor CCTV, respond to incidents, coordinate cleaning and security services, and maintain logs to ensure safety and service continuity across sites.

The role requires excellent communication, calm under pressure, and availability for night shifts, weekends, and holidays. Prior control room or retail environment experience is preferred, with security licenses as may be required by site.

Qualifications

• Previous experience in a control room preferably in a retail environment.
• Strong communication and multitasking skills.
• Familiarity with CCTV, alarms, radio, and dispatch systems
• Ability to remain calm under pressure and respond quickly to incidents and emergencies
• Basic computer literacy and report writing skills
• Availability for shift work, including nights, weekends, and public holidays
• Security license or relevant certifications may be required depending on site

Responsibilities

• Monitor CCTV systems and site activity to ensure safety and compliance
• Coordinate cleaning and security teams across multiple locations
• Respond to alarms, incidents, and service requests in real-time
• Maintain accurate logs and incident reports
• Communicate with site supervisors, clients, and emergency services as needed
• Ensure adherence to operational procedures and safety protocols
• Support rostering, shift coverage, and workforce coordination

Skills

Communication skills

Multitasking

Calm under pressure

Tools

CCTV systems

Alarms

Radio dispatch

Job description

Control Room Operator – FULL-TIME

Location: CHATSWOOD, NSW

Industry: Shopping Centre / Retail Complex

Millennium is a leading provider of integrated services across cleaning, security, and facilities management. We pride ourselves on delivering safe, high-quality, and responsive solutions to clients across retail, commercial, industrial, and public sectors.

We are currently seeking professional and reliable Control Room Operator to join our team at Chatswood, NSW. This is an excellent opportunity to work with a reputable organization that values professionalism, safety, and service excellence.

Position Overview

As aControl Room Operator, you will play a critical role in the coordination and monitoring of site operations. You will be responsible for managing communications, responding to incidents, and ensuring the smooth functioning of cleaning and security services across designated sites.

Positions available: Full-Time

Potential earnings / Award Level 4 - $30.23 + Sign on Bonus

ROSTER: Night

Roster 1: Tuesday to Thursday 18:00-06:00

Roster 2: Tuesday, Wednesday, Saturday and Sunday: 18:00-06:00

Key Responsibilities

• Monitor CCTV systems and site activity to ensure safety and compliance
• Coordinate cleaning and security teams across multiple locations
• Respond to alarms, incidents, and service requests in real-time
• Maintain accurate logs and incident reports
• Communicate with site supervisors, clients, and emergency services as needed
• Ensure adherence to operational procedures and safety protocols
• Support rostering, shift coverage, and workforce coordination

Qualifications & Requirements

• Previous experience in a control room preferably in a retail environment
• Strong communication and multitasking skills
• Familiarity with CCTV, alarms, radio, and dispatch systems
• Ability to remain calm under pressure and respond quickly to incidents and emergencies
• Basic computer literacy and report writing skills
• Availability for shift work, including nights, weekends, and public holidays
• Security license or relevant certifications may be required depending on site

Why Join Millennium?

• Be part of a dynamic and supportive team
• Opportunities for career progression and training
• Work with a company that values safety, performance, and people
• Competitive pay and flexible working arrangements