Control Room Operator — 24/7 Live Event Security Tech

Australian Concert & Entertainment Security; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Uniform provided

Career progression pathways

Ongoing training and RTO opportunities

Diploma in security technology (mid-20

Job summary

ACESGroup is seeking a proactive Control Room Operator to safeguard high-profile events in Sydney and at multiple locations. You will monitor CCTV, coordinate emergency responses, and manage access controls while collaborating with frontline teams to ensure safety and service excellence.

The role demands a NSW 1A Security Licence, CRO experience, and the ability to operate under SOPs in a fast-paced environment, including a 24/7 roster.

Qualifications

• NSW 1A Security Licence (minimum 12 months) required.
• Control Room Operator (CRO) experience essential.
• Ability to operate in fast-paced live-event environments under SOPs.

Responsibilities

• Monitor live operations using CCTV and integrated security systems during events.
• Respond to alarms and incidents swiftly and professionally, escalating where appropriate.
• Support emergency response coordination, relaying accurate information to ground teams and stakeholders.
• Control access to restricted zones, ensuring only authorised personnel are granted entry.
• Log incidents and reports with precision, capturing essential details and ensuring accountability.
• Maintain operational readiness by checking and managing essential equipment and systems.
• Provide high‑quality security services in accordance with client requirements and internal standards.
• Operate and utilise ACESGroup’s technology platforms to support site safety and reporting.
• Maintain accurate records and complete reports through digital systems; collaborate with team members to enhance efficiency.

Skills

CCTV monitoring

Emergency coordination

Control Room Ops

Public event security

Communication

Job description

ACESGroup is seeking a proactive Control Room Operator to safeguard high-profile events in Sydney and at multiple locations. You will monitor CCTV, coordinate emergency responses, and manage access controls while collaborating with frontline teams to ensure safety and service excellence.

The role demands a NSW 1A Security Licence, CRO experience, and the ability to operate under SOPs in a fast-paced environment, including a 24/7 roster.