Security Control Room Operator — AI-Driven Safety & Ops

Everi Pty; City of Brisbane; On-site; AUD 55,000 - 78,000; Full time

Benefits offered by this job

Uniform provided

Paid breaks

Training and development

Job summary

ACESGroup in Brisbane is seeking a vigilant security professional to maintain site safety and security across high-profile venues. You will monitor CCTV, conduct patrols, assist customers, and escalate incidents as needed.

This role emphasizes digital reporting, data-driven risk management, and collaboration with precinct partners. Training, career development, and uniform are provided as part of a growing national security services company.

Responsibilities

• Monitoring CCTV and physical security systems (Control Room Operator).
• Conducting regular visible patrols and responding to incidents.
• Providing customer assistance and engagement and welfare support with vulnerable people.
• Maintaining strong resilience, situational awareness and suspicious activity reporting, including participation in training, exercises, and drills.
• Preparing reports, logs, and escalating incidents when required.
• Provide high-quality security services in accordance with client requirements, (including Conditions of Entry management) and ACESGroup standards.
• Operate and utilise ACESGroup's technology platforms to support site safety and reporting.
• Maintain accurate records and complete reports through digital systems.
• Collaborate with team members, management, and precinct partners to enhance operational efficiency.
• Be part of an organisation that utilises smart technology, digital platforms, and data-driven systems to support and empower our people
• Work at Brisbane's most iconic and high-profile locations
• Paid breaks
• Uniform provided
• Ongoing career development and clear pathways for progression
• Training and upskilling through our internal RTO
• Be a part of our newly registered and first off Diploma in security technology starting in mid-2026
• Convenient sites and transport access
• Be part of a team developing security technology such as vision analytics for safety
• A growing national company with diverse opportunities across events, venues, and critical infrastructure
• Attractive employment conditions
• Gain experience using AI for efficient risk management reporting and research.

Job description

ACESGroup in Brisbane is seeking a vigilant security professional to maintain site safety and security across high-profile venues. You will monitor CCTV, conduct patrols, assist customers, and escalate incidents as needed.

This role emphasizes digital reporting, data-driven risk management, and collaboration with precinct partners. Training, career development, and uniform are provided as part of a growing national security services company.