Contract Manager

Hudor Cleaning Services; Brisbane; On-site; AUD 80,000 - 110,000; Full time

Job summary

Hudor Cleaning Services is seeking an experienced Cleaning Contracts Manager to oversee a portfolio of cleaning contracts in Brisbane. You will build strong relationships with property and facilities managers and clients, and ensure services meet contractual scopes and schedules.

Responsibilities include supervising cleaners and site staff, coordinating rosters and leave, investigating complaints, and driving continuous improvement through audits and corrective actions.

Qualifications

• Proven experience managing multiple cleaning sites and cleaning teams.
• Strong understanding of commercial cleaning methods, equipment, chemicals and quality standards.
• Experience managing client relationships, complaints and operational expectations.
• Ability to manage staff shortages and operational emergencies independently.
• Strong leadership, communication and problem-solving skills.
• Experience conducting cleaning audits and managing corrective actions.
• Understanding of cleaning labour costs, rostering and contract profitability.
• Ability to work independently, prioritise tasks and meet deadlines.
• Proficiency in digital inspection, reporting and workforce management systems.

Responsibilities

• Manage an assigned portfolio of cleaning contracts and develop and maintain strong working relationships with property managers, facilities managers and clients.
• Conduct regular onsite cleaning inspections.
• Ensure all cleaning services are delivered in accordance with contractual scopes, specifications and schedules.
• Manage cleaners, site supervisors, staff performance, attendance and training.
• Coordinate staff rosters, sick leave, annual leave and emergency coverage.
• Personally attend sites to investigate complaints and implement immediate corrective actions.
• Identify potential service failures before they escalate into client complaints.
• Ensure rectification works are completed promptly and supported by photographic evidence.
• Coordinate periodical cleaning, specialist services, supplier quotations and additional works.
• Monitor labour hours, overtime, contract budgets and operational profitability.
• Prepare regular client reports, inspection summaries and operational updates.

Skills

Leadership

Communication

Problem-solving

Contract management

Time management

Independence

People management

Stakeholder management

Tools

Digital inspection software

Workforce management systems

Reporting tools

Job description

Manage an assigned portfolio of cleaning contracts and develop and maintain strong working relationships with property managers, facilities managers and clients.

Key responsibilities

Conduct regular onsite cleaning inspections

Ensure all cleaning services are delivered in accordance with contractual scopes, specifications and schedules

Manage cleaners, site supervisors, staff performance, attendance and training

Coordinate staff rosters, sick leave, annual leave and emergency coverage

Personally attend sites to investigate complaints and implement immediate corrective actions

Identify potential service failures before they **escalate into client complaints**

Ensure rectification works are completed promptly and supported by photographic evidence

Coordinate periodical cleaning, specialist services, supplier quotations and additional works

Monitor labour hours, overtime, contract budgets and operational profitability

Prepare regular client reports, inspection summaries and operational updates

About you

We are looking for someone who takes ownership, leads from the front and is committed to maintaining high cleaning standards.

To be successful, you will have:

Proven experience managing multiple cleaning sites and cleaning teams.

Strong understanding of commercial cleaning methods, equipment, chemicals and quality standards.

Experience managing client relationships, complaints and operational expectations.

Ability to manage staff shortages and operational emergencies independently.

Strong leadership, communication and problem-solving skills.

Experience conducting cleaning audits and managing corrective actions.

Understanding of cleaning labour costs, rostering and contract profitability.

Ability to work independently, prioritise tasks and meet deadlines.

Proficiency in digital inspection, reporting and workforce management systems.

About the role

Manage an assigned portfolio of cleaning contracts and develop and maintain strong working relationships with property managers, facilities managers and clients.

Key responsibilities

• Conduct regular onsite cleaning inspections

• Ensure all cleaning services are delivered in accordance with contractual scopes, specifications and schedules

• Manage cleaners, site supervisors, staff performance, attendance and training

• Coordinate staff rosters, sick leave, annual leave and emergency coverage

• Personally attend sites to investigate complaints and implement immediate corrective actions

• Identify potential service failures before they **escalate into client complaints**

• Ensure rectification works are completed promptly and supported by photographic evidence

• Coordinate periodical cleaning, specialist services, supplier quotations and additional works

• Monitor labour hours, overtime, contract budgets and operational profitability

• Prepare regular client reports, inspection summaries and operational updates

About you

We are looking for someone who takes ownership, leads from the front and is committed to maintaining high cleaning standards.

To be successful, you will have:

• Proven experience managing multiple cleaning sites and cleaning teams.

• Strong understanding of commercial cleaning methods, equipment, chemicals and quality standards.

• Experience managing client relationships, complaints and operational expectations.

• Ability to manage staff shortages and operational emergencies independently.

• Strong leadership, communication and problem-solving skills.

• Experience conducting cleaning audits and managing corrective actions.

• Understanding of cleaning labour costs, rostering and contract profitability.

• Ability to work independently, prioritise tasks and meet deadlines.

• Proficiency in digital inspection, reporting and workforce management systems.

What Makes This Role Different?

We are looking for someone who believes that good contract management means being present, accountable and proactive.

You should be comfortable visiting sites regularly, communicating directly with clients, supporting cleaners when required and taking responsibility for solving problems.

We value managers who identify issues early, take action and follow through until the required outcome is achieved.