Service Manager

Prompcorp; Brisbane; On-site; AUD 90,000 - 140,000; Full time

Job summary

PrompCorp is seeking an experienced Service Manager to oversee cleaning and related services across client sites in Australia. This hands-on leadership role focuses on efficient delivery, workforce management and strong client relationships to meet contractual and quality standards.

You will manage staffing, budgets and safety compliance while driving continuous improvement in service delivery and operational performance. Strong communication and stakeholder management are essential.

Qualifications

• Experience leading service operations and delivery.
• Proven ability to manage multiple client sites.
• Strong budgeting and cost-control capabilities.
• Track record of improving service quality and compliance.
• Proficiency in rostering, scheduling and resource allocation.
• Excellent stakeholder management and communication.

Responsibilities

• Planning, organising and managing day-to-day delivery of cleaning and related services.
• Ensure contractual requirements, service levels and quality standards are met.
• Develop and implement operational plans, work schedules and staffing.
• Lead cleaning staff, allocate work, train and appraise performance.
• Coordinate staffing, equipment, consumables and resources across sites.
• Monitor service quality via inspections and audits, implement corrective actions.
• Maintain strong client relationships and act as primary service contact.
• Handle client concerns professionally and resolve issues promptly.
• Prepare and monitor budgets including labour and materials costs.
• Ensure delivery follows WHS, environmental obligations and company policies.

Skills

Service management

Workforce leadership

Client relationship management

Quality assurance

Financial management

Workplace health and safety

Operations planning

Job description

PrompCorp is seeking an experienced Service Manager to join the team and take responsibility for the operational management and delivery of cleaning and associated services across a portfolio of client sites. This is a hands-on management position requiring strong experience in service operations, workforce leadership, client relationship management, quality assurance and financial management. The successful candidate will be responsible for ensuring services are delivered efficiently, safely and consistently in accordance with contractual requirements and PrompCorp's high service standards.

Key responsibilities

• Planning, organising and managing the day-to-day delivery of cleaning and associated services across assigned client sites
• Managing service operations to ensure contractual requirements, service levels and quality standards are consistently achieved
• Developing and implementing operational plans, work schedules, service procedures and appropriate staffing arrangements
• Leading and supervising cleaning staff, including workforce allocation, induction, training and performance management
• Determining staffing and resource requirements and coordinating the effective deployment of personnel, equipment, materials and consumables
• Monitoring service quality through regular site inspections, operational reviews and audits and implementing corrective actions where required
• Building strong relationships with clients, understanding their operational requirements and acting as a key point of contact for service-delivery matters
• Managing and resolving client concerns, complaints and service issues in a professional and timely manner
• Preparing, monitoring and managing operational budgets, including labour, equipment, consumables and other service-delivery costs
• Ensuring services are delivered in accordance with workplace health and safety requirements, environmental obligations, relevant legislation and company policies and procedures

About you

• Minimum 1 year managerial experience
• Demonstrated experience managing cleaning, soft services or a comparable service-delivery operation
• Experience leading and managing operational employees, supervisors and/or team leaders across one or more service locations
• Strong knowledge of workforce planning, rostering and resource allocation
• Experience managing operational budgets, labour costs and contract performance
• Demonstrated ability to monitor service standards and implement quality and continuous-improvement initiatives
• Strong client relationship and stakeholder-management skills
• Experience managing service issues and resolving client complaints
• Sound understanding of workplace health and safety and operational risk management
• Strong organisational, analytical and problem-solving skills

About us

PrompCorp is an Australian-owned facilities services company delivering cleaning, integrated soft services and related solutions to clients across a diverse portfolio of commercial and public-sector environments.