National Operations Manager

Crown Property Services Pty; Melbourne; On-site; AUD 140,000 - 170,000; Full time

Job summary

Crown Property Services Pty in Australia seeks a National Operations Manager to lead service delivery across the contract cleaning portfolio. You will drive performance, strengthen client partnerships, and optimise national resource management from a broad footprint.

This role requires a proactive leader with a hands-on approach to safety, quality, and IMS compliance, plus the ability to grow business through exceptional client relationships and a high-performance culture.

Qualifications

• 5+ years in an Operations Manager role within contract services.
• Experience managing multiple sites and geographically dispersed teams.
• Strong knowledge of Integrated Management System (IMS).
• Demonstrated leadership and stakeholder engagement capabilities.
• Excellent written and verbal communication; proficient with MS Office.

Responsibilities

• Lead service delivery across national contract cleaning portfolio with high client retention.
• Develop and maintain long-term client relationships and identify opportunities for growth.
• Analyse operational and financial performance to drive continuous improvement.
• Oversee safety, quality and environmental compliance across sites.
• Coach and support teams; manage resource planning and equipment use.
• Participate in tenders, onboarding, and client presentations.

Skills

Operations management

Multi-site leadership

IMS knowledge

Stakeholder engagement

MS Office

Education

HSEQ qualifications

Tools

MS Office Suite

IMS tools

Job description

National Operations - Contract Cleaning

Lead Operations. Drive Performance. Build Partnerships.

We are seeking an experienced and results-driven National Operations Manager to lead service delivery excellence across our national contract cleaning portfolio.

In this role you will be responsible for strengthening client partnerships, driving operational performance, and efficient resource management and and ensuring exceptional service outcomes across multiple sites.

You will balance day-to-day operations, to align with our long-term strategy, while maintaining the highest standards of safety, quality, and environmental compliance.

This is an outstanding opportunity to make a significant impact within a growing and innovative commercial cleaning organisation.

ABOUT THE ROLE

The role will focus on supporting existing client partners and cleaning teams to deliver our promise of exceptional service . You will be responsible for ensuring operational excellence, supporting business growth, and fostering a high-performance culture across the business.

Key responsibilities:

• Lead exceptional service delivery (95-97% client retention rate expected)
• Develop and strengthen long-term relationships with key clients.
• Identify growth opportunities within existing accounts and drive additional value-added services.
• Analyse operational and financial performance, identifying opportunities for continuous improvement.
• Participate in tender presentations and client onboarding.
• Ensure compliance with all legislative, contractual, quality and safety requirements across sites.
• Lead, coach and support operational and client service teams, to achieve performance objectives.
• Oversee the maintenance and effective utilisation of machinery and equipment.
• Champion a strong safety culture and ensure HSEQ compliance throughout.
• Hours of work may include some weekend, early morning or night shifts, as well as interstate travel.

ABOUT YOU

You are a proactive and influential leader who thrives on improving systems, developing people, and optimising operational performance. You bring a strong commercial mindset, exceptional relationship management skills, and a commitment to delivering outstanding customer outcomes.

To be successful you will have:

• A min of 5 years experience in an Operations Manager role, ideally within the contract cleaning industry.
• Proven experience managing multiple sites and geographically dispersed teams.
• Strong knowledge of Integrated Management System (IMS)
• Demonstrated leadership capability - ability to influence and engage internal and external stakeholders
• Excellent written and verbal communication skills.
• Sound decision-making and problem-solving abilities.
• Strong organisational and time management skills, with the ability to manage competing priorities.
• Formal HSEQ qualifications (highly regarded).
• Advanced computer skills, including Microsoft Office applications (Word, Excel, Outlook).
• A current driver's license and the ability to obtain a National Police Clearance and Working with Children Check (WWCC).

WHY JOIN CROWN?

At Crown Property Services, people are at the center of everything we do. We are committed to creating an environment where our employees feel valued, supported, and empowered to succeed.

BENEFITS

• A collaborative culture where you are genuinely valued and respected.
• Birthday leave to celebrate your special day.
• The opportunity to join a growing and industry-leading commercial cleaning company.
• Ongoing professional development and career growth opportunities.
• The chance to make a meaningful impact in a national leadership role.

If you are an experienced operations leader looking for your next challenge and are passionate about service excellence, operational performance, and building strong client relationships, we would love to hear from you.