Call Centre Operator

Total Resource Solutions; City of Parramatta; On-site; AUD 68,000 - 72,000; Full time

Job summary

Total Resource Solutions in Parramatta, NSW is seeking a Call Centre Operator to join our team. The role is based at our contact centre with hybrid work considered after training; the position includes a two-week comprehensive classroom-based training followed by a nesting period, and a rotating roster.

You will handle customer enquiries, provide accurate information, and deliver professional service. Requires 2–3 years customer service experience, strong communication, office experience, and

Qualifications

• 2-3 years of customer service experience in call centre, administration, retail or similar environment.
• Excellent verbal and written communication skills.
• Previous experience working in an office environment.
• Intermediate computer skills, including typing, email management and Microsoft Office.
• Proficiency in Microsoft Outlook and Teams.

Responsibilities

• Handle incoming customer enquiries and provide accurate, timely information.
• Deliver exceptional customer service in a professional and courteous manner.
• Communicate effectively with customers, colleagues and internal stakeholders.
• Use computer systems and software to access information and record customer interactions.
• Manage customer enquiries efficiently while maintaining attention to detail.

Skills

Customer service experience

Verbal and written communication

Office environment

Typing

Microsoft Office

Microsoft Outlook

Microsoft Teams

Tools

Microsoft Outlook

Microsoft Teams

Job description

Call Centre Operator

Location: Parramatta, NSW / WFH to be negotiated
Pay Rate: $37.50 per hour + superannuation
Contract Duration: Until 24 March 2027 with likely extensions
Hours: 35 hours per week
Positions Available: 3

Key Responsibilities

• Handle incoming customer enquiries and provide accurate, timely information.
• Deliver exceptional customer service in a professional and courteous manner.
• Communicate effectively with customers, colleagues and internal stakeholders.
• Use computer systems and software to access information and record customer interactions.
• Manage customer enquiries efficiently while maintaining attention to detail.

About You To be successful in this role, you will have:

• 2-3 years of customer service experience in a call centre, administration, retail or similar environment.
• Excellent verbal and written communication skills.
• Previous experience working in an office environment.
• Intermediate computer skills, including typing, email management and Microsoft Office.
• Proficiency in Microsoft Outlook and Teams.

comprehensive, full-time, classroom-based training program over two weeks, working 35 hours per week. This will be followed by a supervised nesting period, where you will work closely with experienced team members to develop your skills and build confidence.
Full attendance throughout the training period is mandatory.

Working Hours and Roster

• Up to 7 hours per day and 35 hours per week.
• Rotating shifts scheduled between 6:00 am and 10:00 pm, Monday to Sunday.
• Weekend and public holiday work may be required.
• Shifts rotate every two weeks, with early, mid and late shifts across roster periods.

Applicants must be comfortable working across a rotating roster.

Work Location and Flexibility The role is based at a contact centre at 60 Station Street East, Parramatta NSW. This is not a fully remote position. Hybrid working may be considered after training and an assessment of individual performance and business requirements.