Contact Centre Consultant

Belgravia Group; Newcastle; On-site; AUD 33,000 - 44,000; Part time

Benefits offered by this job

Free Gym membership

Discounted Golf memberships

Discounted caravan and campingBenefits

Job summary

Belgravia Health & Fitness is seeking enthusiastic Contact Centre Consultants to deliver outstanding customer service from its Newcastle NSW location. You’ll handle inquiries via phone, email, social platforms and SMS, deliver timely responses, and uphold service standards while building strong customer relationships.

We welcome applicants with flexible weekday and weekend availability, no experience required as training is provided, and a supportive team culture with extensive staff benefits.

Qualifications

• Customer service and administration experience
• High resilience to pressure
• Good problem solving and multitasking
• Current Police Check
• Working with Children Check
• First Aid & CPR Certificate

Responsibilities

• Customer communication through phone, email, social platforms and SMS
• Provide excellent customer service by responding to customers' needs
• Ensure the quality of service meets agreed customer service standards
• Develop positive relationships with customers to provide the best customer experience

Skills

Attention to detail

Telephone manner

Team player

Fast learner

Positive attitude

Job description

• Looking for flexibility to fit in with your lifestyle?
  
• Keen to access some great perks and benefits along the way

Belgravia Health & Fitness’ customer care team is looking for passionate Contact Centre Consultants to deliver exceptional customer service.

We are looking for passionate people who are prepared to put the customer at the centre of everything they do by delivering exceptional service. Here are some things you’ll be doing:

• Customer communication through phone, email, social platforms and SMS
• Provide excellent customer service, by responding to customer's needs
• Ensure the quality of service meets agreed customer service standards
• Develop positive relationships with customers to provide the best customer experience

We are looking for part-time team members who are available and flexible to work on weekdays and weekends. Flexible working arrangements will be available.

No experience required, all training provided.

About you

• Shows attention to detail
• Great telephone manner
• Team player
• Fast learner
• Positive, friendly, helpful and energetic

Requirements

• Customer service and administration experience
• High resilience to pressure
• Good ability to problem solve and can multitask efficiently
• Current Police Check
• Working with Children Check
• Current First Aid & CPR Certificate
• Free Gym membership
• Discounted Golf memberships
• Discounted caravan and camping benefits
• Great starting rate
• Be part of a dynamic and growing team
• Fun work culture aimed at seeing you succeed
• Plus, many more staff benefits

We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.

We will provide innovative recruitment strategies to remove any barriers that may prevent potential suitable applicants. These includes:

• A dedicated contact person to receive expressions of interest in the job and complete a verbal job application during which the person answers questions over the telephone.
• Allowing a short video submission describing their application for the job.
• Allowing a support person during an interview.
• We're happy to adjust our recruitment process to support accessibility needs.

We are committed to providing a child safe environment. Please refer to ourchild safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.

https://belgraviagroup.com.au/childsafe#statement