Client Services Officer

Sureway; Wagga Wagga City Council; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Above award rates

Birthday leave

Additional leave

Ongoing learning & study support

Monthly awards program

Laptops provided

Comprehensive onboarding & development

Job summary

Sureway's National Contact Centre in Wagga Wagga is seeking a Contact Centre Consultant to be the friendly voice on the other end of the line for people across the country. You’ll answer inbound calls, book appointments, and handle emails from a desk with full training on our systems and processes.

No industry experience is required; the right attitude and a real interest in helping people are enough. This is a Monday–Friday role with part-time options and above‑award pay.

Qualifications

• Experience in call centres or high-volume admin is advantageous.
• Strong listening skills and clear communication are required.
• Ability to stay patient, respectful and solution-focused under pressure.

Responsibilities

• Answering inbound calls and managing enquiries.
• Booking appointments and managing calendars.
• Handling email enquiries.
• Completing routine admin tasks tied to contracts.
• Supporting frontline teams with other tasks as needed.

Skills

Customer service

Active listening

Clear communication

Data entry

Learning new systems

Calm under pressure

Reliability

Adaptability

Tools

CRM systems

Job description

Full-time, Monday to Friday, with part-time options available for the right candidate.

Do you thrive on being busy, love helping people, and know how to stay calm when things get hectic? If you've worked in retail, hospitality, or fast food and you're ready for something different, an indoor, Monday-to-Friday role where your people skills actually get put to great use, this could be your next move.

Sureway's National Contact Centre is looking for a Contact Centre Consultant to join our team at our Wagga Wagga Head Office. You'll be the friendly, professional voice on the other end of the phone for people right across the country, supporting our colleagues and the communities we serve.

The skills you've built dealing with customers face to face (staying patient under pressure, solving problems on the spot, juggling a dozen things at once) translate really well here. The difference is you'll be doing it from a desk, on the phone, with full training provided on our systems and processes. No industry experience needed, just the right attitude and a genuine interest in helping people.

What you'll be doing

• Answering inbound calls and managing enquiries
• Booking appointments and managing calendars
• Handling email enquiries
• Completing routine admin tasks tied to our contracts
• Supporting our frontline teams with a range of other tasks as needed

What we're looking for

• Someone who's dealt with the public and knows how to stay calm, respectful, and solution-focused, even when things get tense
• Strong listening skills and the ability to communicate clearly
• Comfortable learning new systems and performing efficient, accurate data entry
• Reliable, adaptable, and happy working in a fast-paced environment

Nice to have, but not essential

• Experience in a call centre or high-volume admin role
• Background in employment services, disability support, or social services (we'll train you on this)
• Ability to speak more than one language, or experience working with diverse communities

Hours that work for you

Shifts are rostered within our 8am–7pm operating window, and most consultants work five days with a mix of shift starts. Once you're through the process, our Team Leader will work with you to find a pattern that suits, especially if you have particular needs around hours. Part‑time arrangements are also available for the right candidate.

At Sureway, we believe in offering more than just a job. We provide growth, support, and rewards that help you thrive both professionally and personally.

• We pay above award rates – because your time and talent are worth more
• Birthday leave – celebrate your special day with a paid day off every year
• Additional leave – enjoy an extra week off each year after 3 years of service
• Ongoing learning and development – access programs & study assistance to grow your skills and career
• Recognition that means something – be celebrated through monthly awards and our annual team awards program
• Work laptops for all employees
• Comprehensive onboarding & staff development program

Sureway leads the industry in Employment Services for cohorts including mainstream, people with disability, parents, youth and mature aged Australians. We also deliver training and health supports to enable people to improve their quality of life. Sureway deliver innovative programs to job seekers, employers, participants and learners across ACT, NSW, QLD, SA, VIC, and WA. Our growing suite of services assists people to achieve their goals and aspirations in life.

This position requires the successful applicant to undertake a National Police Check and relevant state-based screens. Applicants also must have the right to work in Australia.

We celebrate diversity and welcome applications from people of all backgrounds, including Aboriginal & Torres Strait Islander peoples, individuals with disabilities, LGBTIQA+ communities, and those from culturally and linguistically diverse backgrounds