Contact Centre Consultant - Blacktown (Casual)

PRP Diagnostic Imaging; Sydney; On-site; AUD 39,000 - 52,000; Full time

Benefits offered by this job

Extensive training

Career growth

Recognition programs

Collaborative culture

Coffee & snacks

Hybrid work after probation

Job summary

PRP Diagnostic Imaging in Blacktown is seeking a Contact Centre Consultant (Casual) to manage first contact with patients via inbound calls, booking imaging procedures, and ensuring accurate patient data across systems.

You will guide pre-appointment prep, handle billing with care, coordinate with referring doctors and on-site teams, and contribute to process improvements. The role offers flexibility on days and hours and hybrid options after probation.

Qualifications

• Experience in a high-volume customer service environment is essential.
• Strong interpersonal and communication skills with a courteous phone manner.
• Ability to handle confidential information with discretion.

Responsibilities

• Guide patients through pre-appointment requirements and information.
• Accurately enter and manage patient data across multiple systems.
• Process billing with attention to accuracy and timeliness.
• Liaise with referring doctors and the clinical/on-site teams.
• Contribute to process improvements and maintain a collaborative culture.

Skills

Customer service

Communication

Telephone handling

Empathy

Team player

Adaptability

Job description

Contact Centre Consultant - Blacktown (Casual)

Contact Centre Consultant - Blacktown (Casual)

• State-Of-The-Art Contact Centre | Defined Career Pathway for Development
• Casual Position | Flexibility on Number of Days & Hours
• Convenient Location | Monday to Friday

About Us

PRP Diagnostic Imaging offers a comprehensive range of imaging services, through a network of 40 practices across NSW. We are excited to be entering the next phase of our growth and expansion plans, with additional practices opening in 2026. Guided by our HEART Values —Humanity, Excellence, Accountability, RespectandTrust— we are committed to providing outstanding care and service at every stage of the patient journey.

It is a remarkable time to join PRP, where we are committed to providing the highest quality of patient care, with a personal touch and your contribution matters in shaping the future of PRP.

Hours: Casual - Monday to Friday worked between 8am to 5:15pm

Location: PRP Imaging Contact Centre located in Blacktown

About the Position

Responsible for managing the critical first contact with our patients through inbound calls, you will provide exceptional customer service booking patients for our extensive range of imaging procedures. Day to day you will:

• Guide patients through any pre-appointment preparation requirements
• Accurately manage patient information across multiple systems
• Process billing with precision
• Liaise with referring doctors and the PRP clinical and on-site team
• Help shape and improve our systems, processes, and Contact Centre culture
• Be part of a team that values collaboration, continuous learning, and ongoing improvement.

What We Offer

To support you, we provide

• Extensive initial and ongoing training and support
• Clear opportunities for career growth
• Recognition and rewards for great performance
• A collaborative, positive team culture
• Team breakout area with coffee, tea and snacks
• Hybrid working arrangements are available upon successful completion of the probationary period.

About You

We are looking for team members who are passionate about wanting to support our patients. Our ideal candidate has:

• Proven customer service experience in a high-volume, fast-paced environment utilising multiple systems
• Outstanding interpersonal skills, with genuine compassion and empathy
• A natural on the phone who thrives in a target-driven environment
• Adaptable, detail-oriented, and highly accurate
• Resilient, professional, and able to maintain strict confidentiality
• A team player who's equally confident working autonomously
• Ambitious, driven, and ready to be challenged

PRP is committed to equity diversity and inclusion. Applications from people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQA+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged.

Closes on 05 Oct 2026 23:59