Contact Centre Consultant - Tuggerah (Part Time)

PRP Diagnostic Imaging; Central Coast Council; Hybrid; AUD 39,000 - 58,000; Part time

Benefits offered by this job

Training & Support

Career growth

Recognition & Rewards

Team culture

Hybrid work

Parental leave

Wellbeing leave

Job summary

PRP Diagnostic Imaging is seeking a part-time contact centre agent at our Tuggerah site to manage first contact with patients and book imaging procedures. You will handle pre-appointment requirements, patient data across multiple systems, and billing, while liaising with referring doctors and the on-site team.

We offer extensive training, clear career growth, recognition for performance, a collaborative culture, and hybrid working after probation. You must be eligible to work in Australia.

Qualifications

• Proven customer service experience in a high-volume, fast-paced environment utilising multiple systems.
• Outstanding interpersonal skills with compassion and empathy.
• Able to thrive on a target-driven environment.
• Adaptable, detail-oriented, and highly accurate.

Responsibilities

• Guide patients through pre-appointment requirements
• Accurately manage patient information across systems
• Process billing with precision
• Liaise with referring doctors and on-site team
• Contribute to system/process improvements
• Collaborate with a team and continual learning

Skills

Customer service

High-volume environment

Phone skills

Multisystem data entry

Job description

• State-Of-The-Art Contact Centre | Defined Career Pathway for Development
• Permanent Part Time Position | Flexibility on Number of Days & Hours
• Free Onsite Parking | Monday to Friday

About Us

PRP Diagnostic Imaging offers a comprehensive range of imaging services, through a network of 40 practices across NSW. We are excited to be entering the next phase of our growth and expansion plans, with additional practices opening in 2026. Guided by our HEART Values —Humanity, Excellence, Accountability, RespectandTrust— we are committed to providing outstanding care and service at every stage of the patient journey.

It is a remarkable time to join PRP, where we are committed to providing the highest quality of patient care, with a personal touch and your contribution matters in shaping the future of PRP.

Hours: Part Time - Monday to Friday worked between 8am to 5:15pm

Location: PRP Imaging Contact Centre located in Tuggerah

About the Position

Responsible for managing the critical first contact with our patients through inbound calls, you will provide exceptional customer service booking patients for our extensive range of imaging procedures. Day to day you will:

• Guide patients through any pre-appointment preparation requirements
• Accurately manage patient information across multiple systems
• Process billing with precision
• Liaise with referring doctors and the PRP clinical and on-site team
• Help shape and improve our systems, processes, and Contact Centre culture
• Be part of a team that values collaboration, continuous learning, and ongoing improvement.

What We Offer

To support you, we provide

• Extensive initial and ongoing training and support
• Clear opportunities for career growth
• Recognition and rewards for great performance
• A collaborative, positive team culture
• A purpose-built modern light filled space close to public transport and with free onsite parking
• Spacious team breakout area with coffee, tea and snacks
• Hybrid working arrangements are available upon successful completion of the probationary period.
• Paid parental leave
• Wellbeing leave

About You

We are looking for team members who are passionate about wanting to support our patients. Our ideal candidate has:

• Proven customer service experience in a high-volume, fast-paced environment utilising multiple systems
• Outstanding interpersonal skills, with genuine compassion and empathy
• A natural on the phone who thrives in a target-driven environment
• Adaptable, detail-oriented, and highly accurate
• Resilient, professional, and able to maintain strict confidentiality
• A team player who's equally confident working autonomously
• Ambitious, driven, and ready to be challenged

You must have full work rights for Australia to be considered for this position.

PRP is committed to equity diversity and inclusion. Applications from people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQA+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged.