Casual Contact Centre Specialist — Flexible Hours & Growth

PRP Diagnostic Imaging; Sydney; On-site; AUD 39,000 - 52,000; Full time

Benefits offered by this job

Extensive training

Career growth

Recognition programs

Collaborative culture

Coffee & snacks

Hybrid work after probation

Job summary

PRP Diagnostic Imaging in Blacktown is seeking a Contact Centre Consultant (Casual) to manage first contact with patients via inbound calls, booking imaging procedures, and ensuring accurate patient data across systems.

You will guide pre-appointment prep, handle billing with care, coordinate with referring doctors and on-site teams, and contribute to process improvements. The role offers flexibility on days and hours and hybrid options after probation.

Qualifications

• Experience in a high-volume customer service environment is essential.
• Strong interpersonal and communication skills with a courteous phone manner.
• Ability to handle confidential information with discretion.

Responsibilities

• Guide patients through pre-appointment requirements and information.
• Accurately enter and manage patient data across multiple systems.
• Process billing with attention to accuracy and timeliness.
• Liaise with referring doctors and the clinical/on-site teams.
• Contribute to process improvements and maintain a collaborative culture.

Skills

Customer service

Communication

Telephone handling

Empathy

Team player

Adaptability

Job description

PRP Diagnostic Imaging in Blacktown is seeking a Contact Centre Consultant (Casual) to manage first contact with patients via inbound calls, booking imaging procedures, and ensuring accurate patient data across systems.

You will guide pre-appointment prep, handle billing with care, coordinate with referring doctors and on-site teams, and contribute to process improvements. The role offers flexibility on days and hours and hybrid options after probation.