Patient Care Call Centre Specialist

PRP Diagnostic Imaging; Blacktown; Hybrid; AUD 39,000 - 47,000; Part time

Benefits offered by this job

Extensive training

Career growth opportunities

Recognition and rewards

Collaborative culture

Coffee and snacks

Hybrid work after probation

Job summary

PRP Diagnostic Imaging in Blacktown is seeking a Casual Contact Centre Consultant to warmly handle inbound patient calls and book imaging procedures. You will accurately manage patient data across multiple systems, assist with pre-appointment preparation, and liaise with referring doctors and clinical teams.

We offer extensive training, clear career development, recognition for performance, a collaborative culture, and hybrid working arrangements after probation.

Qualifications

• Proven customer service experience in a high-volume environment.
• Excellent interpersonal and communication skills with empathy.
• Able to manage patient information across multiple systems with accuracy.

Responsibilities

• Guide patients through pre-appointment preparation.
• Accurately manage patient information across multiple systems.
• Process billing with precision.
• Liaise with referring doctors and the clinical team.
• Help shape and improve our contact centre processes and culture.
• Be part of a collaborative, learning-oriented team.

Skills

Customer service experience

Interpersonal skills

Phone communication

Attention to detail

Discretion / confidentiality

Team player

Autonomous work

Ambition

Tools

CRM software

Multiple systems

Job description

PRP Diagnostic Imaging in Blacktown is seeking a Casual Contact Centre Consultant to warmly handle inbound patient calls and book imaging procedures. You will accurately manage patient data across multiple systems, assist with pre-appointment preparation, and liaise with referring doctors and clinical teams.

We offer extensive training, clear career development, recognition for performance, a collaborative culture, and hybrid working arrangements after probation.