Part-Time Contact Centre Specialist - Growth Path

PRP Diagnostic Imaging; Central Coast Council; Hybrid; AUD 39,000 - 58,000; Part time

Benefits offered by this job

Training & Support

Career growth

Recognition & Rewards

Team culture

Hybrid work

Parental leave

Wellbeing leave

Job summary

PRP Diagnostic Imaging is seeking a part-time contact centre agent at our Tuggerah site to manage first contact with patients and book imaging procedures. You will handle pre-appointment requirements, patient data across multiple systems, and billing, while liaising with referring doctors and the on-site team.

We offer extensive training, clear career growth, recognition for performance, a collaborative culture, and hybrid working after probation. You must be eligible to work in Australia.

Qualifications

• Proven customer service experience in a high-volume, fast-paced environment utilising multiple systems.
• Outstanding interpersonal skills with compassion and empathy.
• Able to thrive on a target-driven environment.
• Adaptable, detail-oriented, and highly accurate.

Responsibilities

• Guide patients through pre-appointment requirements
• Accurately manage patient information across systems
• Process billing with precision
• Liaise with referring doctors and on-site team
• Contribute to system/process improvements
• Collaborate with a team and continual learning

Skills

Customer service

High-volume environment

Phone skills

Multisystem data entry

Job description

PRP Diagnostic Imaging is seeking a part-time contact centre agent at our Tuggerah site to manage first contact with patients and book imaging procedures. You will handle pre-appointment requirements, patient data across multiple systems, and billing, while liaising with referring doctors and the on-site team.

We offer extensive training, clear career growth, recognition for performance, a collaborative culture, and hybrid working after probation. You must be eligible to work in Australia.