Contact Center QA Tester — Cyara, IVR & UAT Specialist

XPT Software; Brisbane; Sur place; AUD 90 000 - 130 000; Plein temps

Résumé du poste

XPT Software Australia PTY Ltd is seeking a dedicated QA professional to join our Brisbane team and lead testing for contact center solutions. The role focuses on Cyara-driven automated testing across IVR flows, routing, and agent desktop interfaces, ensuring high-quality deployments for our Australian clients.

Ideal candidates will have hands-on experience with Cyara, strong test-case design, and a solid grasp of contact center platforms.

Qualifications

• Proven experience in Contact Center testing environments.
• Hands-on experience with Cyara for automated and end-to-end testing.
• Experience testing IVR, call flows, routing, reporting, and agent desktop applications.
• Strong understanding of Contact Center platforms.
• Ability to create test cases, execute test scenarios, and manage defect tracking.
• Experience with UAT, SIT, and regression testing.
• Strong communication and stakeholder management skills.

Connaissances

Contact Center Testing

Cyara Testing

IVR Testing

Test Case Design

Defect Tracking

UAT & SIT

Stakeholder Communication

Outils

Cyara

Description du poste

XPT Software Australia PTY Ltd is seeking a dedicated QA professional to join our Brisbane team and lead testing for contact center solutions. The role focuses on Cyara-driven automated testing across IVR flows, routing, and agent desktop interfaces, ensuring high-quality deployments for our Australian clients.

Ideal candidates will have hands-on experience with Cyara, strong test-case design, and a solid grasp of contact center platforms.