Contact Center QA Engineer – IVR & Cyara Expert

XPT Software Australia Pty Ltd; Sydney; On-site; AUD 55,000 - 83,000; Full time

Job summary

XPT Software Australia Pty Ltd in Sydney is seeking a DTS Tester to join a contract role focused on testing contact center solutions, including IVR, call routing, and agent desktops, using Cyara for automated tests and end-to-end scenarios.

The role emphasizes test case design, defect tracking, and collaboration with stakeholders to validate UAT and SIT cycles in a fast-paced client environment.

Qualifications

• Proven experience in Contact Center testing environments.
• Hands-on experience with Cyara for automated and end-to-end testing.
• Experience testing IVR, call flows, routing, reporting, and agent desktop applications.
• Strong understanding of Contact Center platforms.
• Ability to create test cases, execute test scenarios, and manage defect tracking.
• Experience with UAT, SIT, and regression testing.
• Strong communication and stakeholder management skills.

Skills

Contact Center testing

Cyara

IVR testing

Test case design

Defect tracking

UAT/SIT/Regression testing

Stakeholder communication

Tools

Cyara

Job description

XPT Software Australia Pty Ltd in Sydney is seeking a DTS Tester to join a contract role focused on testing contact center solutions, including IVR, call routing, and agent desktops, using Cyara for automated tests and end-to-end scenarios.

The role emphasizes test case design, defect tracking, and collaboration with stakeholders to validate UAT and SIT cycles in a fast-paced client environment.