DTS Tester

XPT Software; Brisbane; Presencial; AUD 90.000 - 130.000; Jornada completa

Descripción de la vacante

XPT Software Australia PTY Ltd is seeking a dedicated QA professional to join our Brisbane team and lead testing for contact center solutions. The role focuses on Cyara-driven automated testing across IVR flows, routing, and agent desktop interfaces, ensuring high-quality deployments for our Australian clients.

Ideal candidates will have hands-on experience with Cyara, strong test-case design, and a solid grasp of contact center platforms.

Formación

• Proven experience in Contact Center testing environments.
• Hands-on experience with Cyara for automated and end-to-end testing.
• Experience testing IVR, call flows, routing, reporting, and agent desktop applications.
• Strong understanding of Contact Center platforms.
• Ability to create test cases, execute test scenarios, and manage defect tracking.
• Experience with UAT, SIT, and regression testing.
• Strong communication and stakeholder management skills.

Conocimientos

Contact Center Testing

Cyara Testing

IVR Testing

Test Case Design

Defect Tracking

UAT & SIT

Stakeholder Communication

Herramientas

Cyara

Descripción del empleo

• XPT SoftwareAustralia PTY Ltd, incorporated in 2016, is a Software Services company
  
• XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.
  
• We have 120+technocrats in Australia working at our clientlocations.
  
• XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.
  
• We have served100+ clients globally, fulfilling their onsite-offshoreneeds.
  

KeyRequirements:

• Proven experience in Contact Center testing environments.
• Hands-on experience with Cyara for automated and end-to-end testing.
• Experience testing IVR, call flows, routing, reporting, and agent desktopapplications.
• Strong understanding of Contact Center platforms
• Ability to create test cases, execute test scenarios, and manage defecttracking.
• Experience with UAT, SIT, and regression testing.
• Strong communication and stakeholder management skills.