Contact Center QA Specialist: IVR, Cyara Testing

XPT Software; Sydney; Presencial; AUD 70.000 - 120.000; Jornada completa

Descripción de la vacante

XPT Software in Sydney, Australia, is seeking testers with proven experience in Contact Center testing environments. The role focuses on validating IVR, call flows, routing, reporting, and agent desktop applications to ensure reliable customer interactions.

You will work hands-on with Cyara for automated and end-to-end testing, create detailed test cases, execute test scenarios, and manage defects while coordinating with stakeholders across IT and operations.

Formación

• Proven experience in Contact Center testing environments.
• Hands-on experience with Cyara for automated and end-to-end testing.
• Experience testing IVR, call flows, routing, reporting, and agent desktop applications.
• Strong understanding of Contact Center platforms.
• Ability to create test cases, execute test scenarios, and manage defect tracking.
• Experience with UAT, SIT, and regression testing.
• Strong communication and stakeholder management skills.

Descripción del empleo

XPT Software in Sydney, Australia, is seeking testers with proven experience in Contact Center testing environments. The role focuses on validating IVR, call flows, routing, reporting, and agent desktop applications to ensure reliable customer interactions.

You will work hands-on with Cyara for automated and end-to-end testing, create detailed test cases, execute test scenarios, and manage defects while coordinating with stakeholders across IT and operations.