Architect

Virtusa; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

Virtusa is seeking an IVR testing engineer in Melbourne to drive end-to-end testing for contact center products, with a focus on Cyara automation and IVR performance testing. You will design test strategies, develop scripts, and analyse results to ensure robust IVR deployments.

The role requires strong collaboration, good communication, and the ability to diagnose root causes by reviewing IVR logs. A growth mindset and willingness to learn new tools are essential.

Qualifications

• In-depth knowledge of IVR testing and engineering, with extensive testing experience.
• Experience testing contact center products like Amazon Connect.
• Hands-on Cyara automation and Cyara cruncher tools for IVR performance testing.
• Diagnosing testing issues by reviewing IVR logs to identify root causes.
• Gathering and analysing functional and non-functional test requirements.
• Designing functional test approaches, test plans and determining test types.
• Develop test scripts, perform test runs and analyse results.

Responsibilities

• Design functional test approaches and test plans based on requirements.
• Develop and execute test scripts, run tests and analyse results.
• Diagnose issues by examining IVR logs to identify root causes.
• Collaborate with teams, ensuring clear communication and coverage across testing activities.

Skills

IVR testing

Cyara automation

Amazon Connect

Test automation

API testing

CI/CD experience

GCP CloudBuild

GitHub Actions

Programming fundamentals

Team collaboration

Tools

Cyara

Postman

Supertest

Github Actions

Job description

In depth knowledge of IVR testing and engineering, and extensive experience in testing

process involving Contact Centre products like Amazon Connect

Highly proficient in Cyara IVR automation tool

Extensive hands on experience in testing IVR’s, inbound and outbound calls using manual /

Cyara

Hands on experience in Cyara cruncher tool to perform IVR performance testing

Excellent communication and collaboration skills, and be a strong team player.

Experience diagnosing testing issues, and going through the IVR logs to identify the root

cause of the issues

Gather and analyse functional, non-functional test requirements and perform assessment

to confirm testing

Designing functional test approach, test plans and assess different test types required for

application based on requirement

Develop test scripts, perform test runs and analyse test results

Nice To Have

Sound experience in Continuous Integration/Continuous Deployment processes and tools

such as GCP Cloudbuild, Codefresh, Github actions etc

Strong software engineering fundamentals, and proven experience in a number of

programming languages.

Hands on experience in API Testing using postman, supertest API frameworks

Have a growth mindset, a focus on continuous improvement, and be passionate about

learning new tools, technologies and practices.