Construction Customer Delivery Lead

Rizon Building; Sydney; On-site; AUD 65,000 - 85,000; Full time

Job summary

Rizon Building is seeking a Customer Delivery Coordinator to ensure seamless delivery of products and services within the building and construction industry. The role focuses on coordinating logistics, managing customer communications, and supporting the delivery team to meet project deadlines and client expectations.

The successful candidate will liaise with customers and trades, maintain records, and help resolve delivery issues while contributing to high customer satisfaction and operational

Qualifications

• Proven experience in a customer service or delivery coordination role.
• Strong organisational and multitasking skills.
• Excellent written and verbal communication.
• Experience with CRM systems.
• Ability to work collaboratively in a team.

Responsibilities

• Schedule and liase with customers and trades, ensuring timely action and focus on outcome.
• Communicate effectively with customers to provide updates on status and address any concerns.
• Collaborate with the operational team to optimise efficiency and schedules.
• Maintain accurate records of deliveries and customer interactions in the company database.
• Assist in resolving any delivery-related issues or discrepancies in a timely manner.
• Support multiple teams by providing information and assisting with customer inquiries.
• Monitor performance metrics to identify areas for improvement.

Skills

Customer service

Delivery coordination

Organisational skills

Communication skills

CRM systems

Tools

CRM software

Job description

Rizon Building is seeking a Customer Delivery Coordinator to ensure seamless delivery of products and services within the building and construction industry. The role focuses on coordinating logistics, managing customer communications, and supporting the delivery team to meet project deadlines and client expectations.

The successful candidate will liaise with customers and trades, maintain records, and help resolve delivery issues while contributing to high customer satisfaction and operational