Customer Delivery Coordinator

Rizon Building; Sydney; On-site; AUD 65,000 - 85,000; Full time

Job summary

Rizon Building is seeking a Customer Delivery Coordinator to ensure seamless delivery of products and services within the building and construction industry. The role focuses on coordinating logistics, managing customer communications, and supporting the delivery team to meet project deadlines and client expectations.

The successful candidate will liaise with customers and trades, maintain records, and help resolve delivery issues while contributing to high customer satisfaction and operational

Qualifications

• Proven experience in a customer service or delivery coordination role.
• Strong organisational and multitasking skills.
• Excellent written and verbal communication.
• Experience with CRM systems.
• Ability to work collaboratively in a team.

Responsibilities

• Schedule and liase with customers and trades, ensuring timely action and focus on outcome.
• Communicate effectively with customers to provide updates on status and address any concerns.
• Collaborate with the operational team to optimise efficiency and schedules.
• Maintain accurate records of deliveries and customer interactions in the company database.
• Assist in resolving any delivery-related issues or discrepancies in a timely manner.
• Support multiple teams by providing information and assisting with customer inquiries.
• Monitor performance metrics to identify areas for improvement.

Skills

Customer service

Delivery coordination

Organisational skills

Communication skills

CRM systems

Tools

CRM software

Job description

Rizon is a leading provider of insurance repair and restoration services, supporting insurers, partners and customers across Australia following property damage events. Our team specialises in managing the repair process from initial claim through to completion, ensuring quality outcomes while delivering exceptional customer experiences.

At Rizon, we are committed to safeguarding communities, supporting our partners and creating opportunities for our people to grow and thrive. Our people are our greatest strength. We pride ourselves on our collaborative culture and the support we provide our team, recognising that every individual plays an important role in our success.

About the Role

The Customer Delivery Coordinator plays a vital role in ensuring the seamless delivery of products and services within the building and construction industry. This position is essential for maintaining high levels of customer satisfaction and operational efficiency. The successful candidate will coordinate logistics, manage customer communications, and support the delivery team to meet project deadlines and client expectations.

Key Responsibilities

• Schedule and liase with customers and trades, ensuring timely action and focus on outcome.
• Communicate effectively with customers to provide updates on status and address any concerns.
• Collaborate with the operational team to optimise efficiency and schedules.
• Maintain accurate records of deliveries and customer interactions in the company database.
• Assist in resolving any delivery-related issues or discrepancies in a timely manner.
• Support multiple teams by providing information and assisting with customer inquiries.
• Monitor performance metrics to identify areas for improvement.

About You:

• Proven experience in a customer service or delivery coordination role, preferably within the building and construction industry.
• Strong organisational skills with the ability to manage multiple tasks and priorities effectively.
• Excellent communication skills, both verbal and written, with a focus on customer satisfaction.
• Proficient computer skills and experience preferable in CRM systems
• Ability to work collaboratively in a team environment and build positive relationships with customers and colleagues.

Why Join Us?

• Purpose & Impact – Be part of a purpose-driven organisation helping people rebuild and recover after unexpected events, making a real difference to individuals, families and communities.
• Supportive Team Culture – Our employee-led Culture Club helps bring our people together through social events, team activities and celebrations throughout the year.
• Rewards & Recognition – We celebrate our people through our Values Champion Program, including quarterly and annual awards.
• Career Growth & Development – Grow your career with opportunities to progress laterally and vertically across our group of businesses.
• Health & Wellbeing – Access confidential support through our Employee Assistance Program (EAP), participate in wellbeing initiatives like our annual wellness competition and enjoy corporate discounts on health insurance with Medibank & AHM (through Employment Hero).
• Financial & Lifestyle Perks – Enjoy earned wage access, retail discounts with leading brands, exclusive offers with partners like Virgin Australia, Booking.com and Engie, plus discounted gift cards and cashback cards across thousands of retailers (through Employment Hero).
• Travel & Holiday Benefits – Enjoy exclusive access to Flight Centre Corporate Benefits and travel like a VIP. Unlock member-only savings on holidays, cruises, tours, travel insurance and more with a $50 Welcome Voucher, $50/ adult discount for all cruises, tours or FC Holiday packages.