Construction Admin & Client Experience Lead

JV Recruitment Pty Ltd; Geelong; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Mentorship programs

Career development

Staff lunches

Barista coffee

Team events

Job summary

JV Recruitment Pty Ltd is looking for a Pre-site Construction Administrator / Customer Experience Coordinator to support a leading Victorian home builder in Geelong. You’ll manage client care, approvals, and critical administrative tasks before site starts, ensuring a smooth handover and excellent buyer experience.

You’ll coordinate with construction, drafting and estimating teams, keep records updated, and maintain high standards of service, presenting professionally to uphold the company’s

Qualifications

• Customer-focused service delivery with empathy.
• Experience managing internal software platforms.
• Ability to prioritise tasks and manage heavy workloads with accuracy.
• Strong communication, both written and verbal.
• Professional presentation and proactive attitude.

Responsibilities

• Oversee processing of endorsements, plan revisions, drawings, and permits.
• Organise home warranty policies and track client finance progress.
• Create a hassle-free experience for buyers during the build process.
• Keep internal systems up to date per group standards and workflows.
• Build networks with external parties and internal teams (construction, drafting, estimating).
• Help site construction meet high standards for every client.

Skills

Empathetic client-focused attitude

Advanced computer skills

Prioritise heavy workloads

Professional presentation

Strong communication skills

Education

Residential building sector qualifications

Job description

JV Recruitment Pty Ltd is looking for a Pre-site Construction Administrator / Customer Experience Coordinator to support a leading Victorian home builder in Geelong. You’ll manage client care, approvals, and critical administrative tasks before site starts, ensuring a smooth handover and excellent buyer experience.

You’ll coordinate with construction, drafting and estimating teams, keep records updated, and maintain high standards of service, presenting professionally to uphold the company’s