Pre-Site Construction Administrator / Customer Experience Coordinator

JV Recruitment Pty Ltd; Geelong; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Mentorship programs

Career development

Staff lunches

Barista coffee

Team events

Job summary

JV Recruitment Pty Ltd is looking for a Pre-site Construction Administrator / Customer Experience Coordinator to support a leading Victorian home builder in Geelong. You’ll manage client care, approvals, and critical administrative tasks before site starts, ensuring a smooth handover and excellent buyer experience.

You’ll coordinate with construction, drafting and estimating teams, keep records updated, and maintain high standards of service, presenting professionally to uphold the company’s

Qualifications

• Customer-focused service delivery with empathy.
• Experience managing internal software platforms.
• Ability to prioritise tasks and manage heavy workloads with accuracy.
• Strong communication, both written and verbal.
• Professional presentation and proactive attitude.

Responsibilities

• Oversee processing of endorsements, plan revisions, drawings, and permits.
• Organise home warranty policies and track client finance progress.
• Create a hassle-free experience for buyers during the build process.
• Keep internal systems up to date per group standards and workflows.
• Build networks with external parties and internal teams (construction, drafting, estimating).
• Help site construction meet high standards for every client.

Skills

Empathetic client-focused attitude

Advanced computer skills

Prioritise heavy workloads

Professional presentation

Strong communication skills

Education

Residential building sector qualifications

Job description

About the Role

To support our rapid expansion across the area, a leading Victorian volume home builder is looking for a Pre-site Construction Administrator / Customer Experience Coordinator to join a close-knit group. Up until the build goes to site start, you will be essential in managing client care and handling key administrative approvals following contract execution.

Key Responsibilities

• Oversee the processing of developer endorsements, plan revisions, contract drawings, and building permits.
• Organise home warranty insurance policies while tracking client finance progress.
• Create an outstanding, hassle-free experience for buyers as they navigate their home build.
• Keep internal system databases up to date in compliance with group standards and client journey workflows.
• Build solid networks with external parties as well as internal teams such as construction, drafting, and estimating.
• Help the site construction department consistently meet elevated standards for every client.

Required Experience & Skills

• Strong emphasis on delivering quality service with an empathetic, client-centred attitude.
• Outstanding computer skills with experience managing internal software platforms.
• Capability to handle heavy workloads, prioritize tasks effectively, and maintain meticulous attention to detail.
• High standard of personal presentation alongside a proactive, optimistic work style.
• Strong verbal and written communication skills paired with an articulate, polite phone manner.
• Background or formal qualifications in the residential building sector will be viewed favourably.

Benefits

• Mentorship programs, professional development, and structured training.
• Great pathways for internal career growth across the organization.
• Perks such as staff lunches, barista coffee, and office treats.
• Memorable team socials and lavish company gatherings.
• A vibrant, welcoming environment filled with engaging and diverse colleagues.