Senior Customer Service - Homebuilding Workflow Lead

J G King Building Group; Ballarat; On-site; AUD 70,000 - 95,000; Full time

Job summary

J G King Homes in Ballarat is seeking a Senior Customer Service Administrator to manage customer contact and deliver high levels of service from pre-site through handover. This full-time position supports the Ballarat Workflow function and collaborates with CSA and Production Estimating across Ballarat jobs, including during periods of leave.

The ideal candidate will have a minimum of 3 years of Customer Service Administration experience, strong attention to detail, excellent organisational

Qualifications

• 3+ years experience in Customer Service Administration.
• High level of professionalism and customer service.
• Excellent organisational and administrative skills.
• Ability to multi-task and manage competing priorities.
• Strong time management and proactive approach.
• Experience leading or coordinating workflow is advantageous.
• Strong written and oral communication.

Responsibilities

• Check all Sales Files submitted as complete and accurate.
• Load and maintain all file documentation electronically.
• Issue client communication letters and Customer Welcome Packs.
• Liaise with customers weekly to provide updates during the building process.
• Coordinate permit siting workflow, drawings and re-works as required.
• Enter and maintain all customer notes on a daily basis in Framework.
• Chase finance approval from customers or brokers.
• Prepare and update Framework dates and status notes daily.
• Attend weekly workflow meetings with status reports and action items.
• Update reports, scheduling and forecasts per outcomes and management.

Skills

Customer service

Organization

Communication

Multitasking

Time management

Proactive

Team leadership

MS Office

Attention to detail

Tools

Microsoft Office

Framework

Job description

J G King Homes in Ballarat is seeking a Senior Customer Service Administrator to manage customer contact and deliver high levels of service from pre-site through handover. This full-time position supports the Ballarat Workflow function and collaborates with CSA and Production Estimating across Ballarat jobs, including during periods of leave.

The ideal candidate will have a minimum of 3 years of Customer Service Administration experience, strong attention to detail, excellent organisational