Conseiller Commercial

Europcar; Australia; On-site; AUD 52,000 - 78,000; Full time

Benefits offered by this job

Competitive pay

Shift loadings

Uncapped incentives

Parental leave

Career development

Global brand reach

Same-day pay

Referral bonuses

Employee discounts

Wellbeing support

Job summary

Europcar Australia is seeking a Sales & Customer Service Officer in Milperra to join our team on a full-time basis. If you are driven by sales and delivering outstanding service, this role puts you at the heart of our vehicle rental experience.

You will greet customers, process rentals, upsell add-ons, and build lasting relationships while meeting sales targets. A positive, proactive attitude and good computer skills are essential in a fast-paced environment.

Qualifications

• Experience in sales or customer service.
• Car rental experience is desirable.
• Excellent communication and interpersonal skills.
• Proficient with computers and rental software.
• Flexible to work rotating shifts including weekends/holidays.

Responsibilities

• Greet and assist customers choosing vehicle rentals.
• Process rental agreements accurately and efficiently.
• Upsell additional products and services.
• Resolve inquiries promptly with a service-first approach.
• Meet or exceed sales targets.
• Inspect vehicles before/after rentals.
• Maintain knowledge of promotions and services.
• Build relationships to encourage repeat business.
• Refuel and transport vehicles.

Skills

Sales experience

Customer service

Communication skills

Computer skills

Tools

Rental software

Job description

Sales & Customer Service Officer

Are you passionate about sales? Do you have excellent customer service skills? Do you enjoy working in a fast‑paced environment? If so, Europcar has an exciting opportunity for you! We are currently seeking a sales‑motivated and customer‑oriented Sales & Customer Service Officer to join our Milperra team on a full‑time basis.

Benefits

• Competitive hourly rate + shift loadings + uncapped incentives
• Performance‑based incentive program
• Six weeks’ employer‑paid parental leave (in addition to government entitlements)
• Ongoing training and career development opportunities
• Global brand opportunities across AU/NZ and beyond
• Proudly ranked in the Top 30 of the 2025 GoodCompany Awards
• Same‑day pay through our financial wellbeing partner
• Referral bonuses and exclusive employee discounts (private health insurance, Accor All Heartists program, gym & more)
• 24/7 wellbeing support via EAP and the Calm App

Responsibilities

• Greet and assist customers in renting vehicles based on their preferences and needs
• Process rental agreements accurately and efficiently
• Promote and upsell additional products and services
• Address customer inquiries and concerns promptly and professionally, with a service‑first approach
• Achieve or exceed individual and team sales targets
• Inspect vehicles before and after rental periods, noting any damages
• Maintain knowledge of current promotions, services, and products to assist with sales efforts
• Build strong customer relationships to encourage repeat business and referrals
• Detailing and cleaning vehicles to business quality standards
• Refuel and transport vehicles

Qualifications

• Previous experience in sales, customer service or retail
• Car rental experience is highly desirable
• Excellent communication and interpersonal skills, with a customer‑first mindset
• Confident using computer systems and technology
• Ability to work efficiently in a fast‑paced, high‑pressure environment
• Flexibility to work on a rotating shift roster – 7 day shift work including weekends and public holidays
• Valid Australian driver’s licence with a clean driving record
• Full working rights in Australia (current and ongoing)
• A positive, proactive and team‑oriented attitude