Rental Sales Agent

Europcar; Sydney; Remote; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive hourly rate

Shift loadings

Incentives

Parental leave

Training & development

Employee discounts

Same-day pay

Wellbeing support

Job summary

Europcar in Mascot Off Airport, Sydney, Australia, is seeking a Sales & Customer Service Officer to join the team full-time. You will greet customers, process rentals, and promote add-ons while maintaining service excellence.

The role requires strong communication skills, a customer-first mindset, and the ability to work on a rotating shift including weekends and public holidays. Car rental experience is highly desirable, with full working rights in Australia.

Qualifications

• Experience in sales or customer-facing roles.
• Strong customer service orientation with a proactive approach.
• Ability to work in a fast-paced environment and hit targets.

Responsibilities

• Greet and assist customers in vehicle rental based on preferences.
• Process rental agreements accurately and efficiently.
• Upsell additional products and services to customers.

Skills

Sales experience

Customer service

Retail

CRM software

Tools

CRM software

Job description

## **Job Description**Are you passionate about sales? Do you have excellent customer service skills? Do you enjoy working in a fast-paced environment? If so, Europcar has an exciting opportunity for you!We are currently seeking a sales motivated and customer-oriented **Sales & Customer Service Officer** to join our **Mascot Off Airport** team on a **full time basis!****Why join Europcar?*** Competitive hourly rate + shift loadings + uncapped incentives* Boost your income with our performance-based incentive program* Six weeks’ employer-paid parental leave (in addition to government entitlements)* Ongoing training and career development opportunities* Global brand opportunities across AU/NZ and beyond* Proudly ranked in the Top 30 of the 2025 GoodCompany Awards* Access same-day pay through our financial wellbeing partner* Referral bonuses and exclusive employee discounts (private health insurance, Accor All Heartists program, gym & more!)* 24/7 wellbeing support via EAP and the Calm App**Some of the key responsibilities include:*** Greet and assist customers in renting vehicles as based on their preferences and needs* Process rental agreements accurately and efficiently* Promote and upsell additional products and services* Address customer inquires and concerns promptly and professionally, with a service first approach* Achieve or exceed individual and team sales targets* Inspect vehicles before and after rental periods, noting any damages* Maintain knowledge of current promotions, services, and products to assist with sales efforts* Build strong customer relationships to encourage repeat business and referrals* Detailing and cleaning vehicles to business quality standards* Refuel and transport vehicles**To be considered, you should possess:*** Previous experience in sales, customer service or retail* Car rental experience is highly desirable* Excellent communication and interpersonal skills, with a customer-first mindset* Confident using computer systems and technology* Ability to work efficiently in a fast-paced, high-pressure environment* Flexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidays* Valid Australian driver's license with a clean driving record* Full working rights in Australia (current and ongoing)* A positive, proactive and team-oriented attitude!