Rental Service Officer / Vehicle Service Agent

Europcar Group; Sydney; On-site; AUD 39,000 - 44,000; Full time

Benefits offered by this job

Competitive hourly rate

Shift loadings

Uncapped incentives

Parental leave

Training and career development

Global brand opportunities

GoodCompany Award recognition

Same-day pay

Referral bonuses

Employee discounts

Wellbeing support

Job summary

Europcar Group in Milperra, Sydney, is seeking a Sales & Customer Service Officer to join the team on a full-time basis. You will greet customers, process rentals, upsell add-ons, and maintain vehicle prep and service standards.

Ideal candidates have sales or retail experience, excellent communication, and a valid Australian driver's license. Car rental experience is highly desirable; expect rotating shifts including weekends with incentives and career development opportunities.

Qualifications

• Previous experience in sales, customer service or retail.
• Car rental experience is highly desirable.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with rotating shifts including weekends.

Responsibilities

• Greet and assist customers in renting vehicles based on preferences and needs.
• Process rental agreements accurately and efficiently.
• Promote and upsell additional products and services.
• Inspect vehicles before and after rental periods and maintain service standards.
• Build strong customer relationships to encourage repeat business.

Skills

Sales experience

Customer service

Communication skills

Car rental experience

Retail experience

Job description

## **Job Description**Are you passionate about sales? Do you have excellent customer service skills? Do you enjoy working in a fast-paced environment? If so, Europcar has an exciting opportunity for you!We are currently seeking a sales motivated and customer-oriented Sales & Customer Service Officer to join our Milperra team on a full time basis!## **Why join Europcar?*** Competitive hourly rate + shift loadings + uncapped incentives* Boost your income with our performance-based incentive program* Six weeks' employer-paid parental leave* Ongoing training and career development opportunities* Global brand opportunities across AU/NZ and beyond* Proudly ranked in the Top 30 of the 2025 GoodCompany Awards* Access same-day pay through our financial wellbeing partner* Referral bonuses and exclusive employee discounts (private health insurance, Accor All Heartists program, gym & more!)* 24/7 wellbeing support via EAP and the Calm App**Some of the key responsibilities include:*** Greet and assist customers in renting vehicles as based on their preferences and needs* Process rental agreements accurately and efficiently* Promote and upsell additional products and services* Address customer inquires and concerns promptly and professionally, with a service first approach* Achieve or exceed individual and team sales targets* Inspect vehicles before and after rental periods, noting any damages* Maintain knowledge of current promotions, services, and products to assist with sales efforts* Build strong customer relationships to encourage repeat business and referrals* Detailing and cleaning vehicles to business quality standards* Refuel and transport vehicles## **To be considered, you should possess:*** Previous experience in sales, customer service or retail* Car rental experience is highly desirable* Excellent communication and interpersonal skills, with a customer-first mindset* Confident using computer systems and technology* Ability to work efficiently in a fast-paced, high-pressure environment* Flexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidays* Valid Australian driver's license with a clean driving record* Full working rights in Australia (current and ongoing)* A positive, proactive and team-oriented attitude!