Rental Sales Agent

Europcar Group; Canberra; On-site; AUD 39,000 - 55,000; Full time

Benefits offered by this job

Six weeks’ parental leave

Career development opportunities

Discounts and wellbeing programs

Job summary

Europcar in Canberra is seeking a Sales & Customer Service Officer to join our team on a full-time basis. You will greet customers, tailor rental options to preferences, and process agreements efficiently.

You will upsell products, meet sales targets, inspect vehicles, maintain promotions, and help with vehicle detailing. Strong communication, a proactive attitude, and shift flexibility (including weekends) are essential.

Qualifications

• Experience in sales or customer service is preferred.
• Strong communication and interpersonal skills.
• Retail experience is advantageous.

Responsibilities

• Greet and assist customers in renting vehicles based on their preferences.
• Process rental agreements accurately and efficiently.
• Promote and upsell additional products and services.
• Address customer inquiries and concerns promptly with a service-first approach.
• Achieve or exceed individual and team sales targets.
• Inspect vehicles before and after rental periods, noting damages.
• Maintain knowledge of current promotions and products to assist sales efforts.
• Build strong customer relationships to encourage repeat business and referrals.
• Detail and clean vehicles to business quality standards.
• Refuel and transport vehicles as needed.

Skills

Sales experience

Customer service

Retail

Tools

POS systems

Job description

## **Job Description**Are you passionate about sales? Do you have excellent customer service skills? Do you enjoy working in a fast-paced environment? If so, Europcar has an exciting opportunity for you!We are currently seeking a sales motivated and customer-oriented **Sales & Customer Service Officer** to join our **Canberra** team on a **full time** basis!## **Why join Europcar?*** Competitive hourly rate + shift loadings + uncapped incentives* Boost your income with our performance-based incentive program* Six weeks' employer-paid parental leave (in addition to government entitlements)* Ongoing training and career development opportunities* Global brand opportunities across AU/NZ and beyond* Proudly ranked in the Top 30 of the 2025 GoodCompany Awards* Access same-day pay through our financial wellbeing partner* Referral bonuses and exclusive employee discounts (private health insurance, Accor All Heartists program, gym & more!)* 24/7 wellbeing support via EAP and the Calm App**Some of the key responsibilities include:*** Greet and assist customers in renting vehicles as based on their preferences and needs* Process rental agreements accurately and efficiently* Promote and upsell additional products and services* Address customer inquires and concerns promptly and professionally, with a service first approach* Achieve or exceed individual and team sales targets* Inspect vehicles before and after rental periods, noting any damages* Maintain knowledge of current promotions, services, and products to assist with sales efforts* Build strong customer relationships to encourage repeat business and referrals* Detailing and cleaning vehicles to business quality standards* Refuel and transport vehicles## **To be considered, you should possess:*** Previous experience in sales, customer service or retail* Car rental experience is highly desirable* Excellent communication and interpersonal skills, with a customer-first mindset* Confident using computer systems and technology* Ability to work efficiently in a fast-paced, high-pressure environment* Flexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidays* Valid Australian driver's license with a clean driving record* Full working rights in Australia (current and ongoing)* A positive, proactive and team-oriented attitude!