Rental Sales Agent

Europcar; Central Coast Council; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Competitive pay

Shift loadings

Incentives

Parental leave

Training & development

Global opportunities

Same-day pay

Referral bonuses

Wellbeing support

Job summary

Europcar Mobility Group is seeking a Sales & Customer Service Officer in Lisarow, NSW on a part-time basis. You will greet customers, process rental agreements, upsell products, and resolve inquiries with a service-first approach.

Ideal candidates have sales or retail experience, strong communication, and a valid Australian driver’s license. You’ll work rotating shifts, including weekends and public holidays, with opportunities for training and career development within a global brand.

Qualifications

• Previous experience in sales, customer service or retail.
• Car rental experience is highly desirable.
• Excellent communication and interpersonal skills, with a customer-first mindset.
• Confident using computer systems and technology.
• Ability to work efficiently in a fast-paced, high-pressure environment.
• Flexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidays.
• Valid Australian driver’s license with a clean driving record.
• Full working rights in Australia (current and ongoing).
• A positive, proactive and team-oriented attitude!

Responsibilities

• Greet and assist customers in renting vehicles as based on their preferences and needs
• Process rental agreements accurately and efficiently
• Promote and upsell additional products and services
• Address customer inquiries and concerns promptly and professionally, with a service first approach
• Achieve or exceed individual and team sales targets
• Inspect vehicles before and after rental periods, noting any damages
• Maintain knowledge of current promotions, services, and products to assist with sales efforts
• Build strong customer relationships to encourage repeat business and referrals
• Detailing and cleaning vehicles to business quality standards
• Refuel and transport vehicles

Skills

Sales experience

Customer service

Retail experience

Excellent communication

Job description

Job Description

Are you passionate about sales? Do you have excellent customer service skills? Do you enjoy working in a fast-paced environment? If so, Europcar has an exciting opportunity for you!

We are currently seeking a sales motivated and customer-oriented Sales & Customer Service Officer to join our Lisarow team on a part time basis!

Why join Europcar?

• Competitive hourly rate + shift loadings + uncapped incentives

• Boost your income with our performance-based incentive program

• Six weeks’ employer-paid parental leave (in addition to government entitlements)

• Ongoing training and career development opportunities

• Global brand opportunities across AU/NZ and beyond

• Proudly ranked in the Top 30 of the 2025 GoodCompany Awards

• Access same-day pay through our financial wellbeing partner

• Referral bonuses and exclusive employee discounts (private health insurance, Accor All Heartists program, gym & more!)

• 24/7 wellbeing support via EAP and the Calm App

Some of the key responsibilities include:

• Greet and assist customers in renting vehicles as based on their preferences and needs

• Process rental agreements accurately and efficiently

• Promote and upsell additional products and services

• Address customer inquires and concerns promptly and professionally, with a service first approach

• Achieve or exceed individual and team sales targets

• Inspect vehicles before and after rental periods, noting any damages

• Maintain knowledge of current promotions, services, and products to assist with sales efforts

• Build strong customer relationships to encourage repeat business and referrals

• Detailing and cleaning vehicles to business quality standards

• Refuel and transport vehicles

To be considered, you should possess:

• Previous experience in sales, customer service or retail

• Car rental experience is highly desirable

• Excellent communication and interpersonal skills, with a customer-first mindset

• Confident using computer systems and technology

• Ability to work efficiently in a fast-paced, high-pressure environment

• Flexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidays

• Valid Australian driver’s license with a clean driving record

• Full working rights in Australia (current and ongoing)

• A positive, proactive and team-oriented attitude!

About Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe.