Conferences & Events Sales & Experience Lead

Cairns Harbourside Hotel; Cairns Regional; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Staff meals on shift

Team member accommodation and dining

Reward & Recognition Program

Supportive team environment

Opportunities for professional growth

Job summary

Cairns Harbourside Hotel in Cairns Esplanade is seeking a Conference & Events Sales Executive to drive revenue and manage the end-to-end events journey. You will respond to enquiries, secure new business, coordinate with F&B and operations, and deliver exceptional service from first contact to post-event follow-up.

You'll work with the Operations Manager and hotel teams to tailor proposals, conduct site inspections, and prepare BEOs, ensuring seamless delivery and repeat business from clients.

Qualifications

• Previous experience in Conference & Events Sales, Event Coordination or Hospitality Sales.
• Strong organisational skills with the ability to manage multiple events simultaneously.
• Excellent communication and relationship-building skills.
• A passion for delivering exceptional customer experiences.
• Strong attention to detail and excellent administrative skills.
• Confidence negotiating with clients and closing sales opportunities.
• Experience using Microsoft Office programs.
• Experience with hotel property management or event management systems (IVvy experience highly regarded but not essential).
• Ability to work collaboratively across multiple hotel departments.
• Australian working rights.

Responsibilities

• Respond to enquiries, secure new conference and event business and build strong relationships with new and existing clients.
• Meet with clients, understand their event requirements, conduct hotel site inspections and prepare tailored event proposals.
• Prepare banquet event orders (BEOs), coordinate event logistics and work closely with Food & Beverage and other hotel departments to ensure seamless event delivery.
• Maintain accurate bookings, forecasts, contracts, event documentation and final accounts.
• Identify new opportunities, monitor market trends and contribute ideas to grow conference and events revenue.
• Deliver exceptional service before, during and after each event while building long-term client relationships and encouraging repeat business.

Skills

Conference & Events Sales

Event Coordination

Hospitality Sales

Organisational skills

Communication skills

Client relationship building

CRM / MS Office

IVvy experience

Cross-department collaboration

Australian working rights

Tools

IVvy

Microsoft Office

Job description

Cairns Harbourside Hotel in Cairns Esplanade is seeking a Conference & Events Sales Executive to drive revenue and manage the end-to-end events journey. You will respond to enquiries, secure new business, coordinate with F&B and operations, and deliver exceptional service from first contact to post-event follow-up.

You'll work with the Operations Manager and hotel teams to tailor proposals, conduct site inspections, and prepare BEOs, ensuring seamless delivery and repeat business from clients.