Conference & Events Sales Executive

Cairns Harbourside Hotel; Cairns Regional; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Staff meals on shift

Team member accommodation and dining

Reward & Recognition Program

Supportive team environment

Opportunities for professional growth

Job summary

Cairns Harbourside Hotel in Cairns Esplanade is seeking a Conference & Events Sales Executive to drive revenue and manage the end-to-end events journey. You will respond to enquiries, secure new business, coordinate with F&B and operations, and deliver exceptional service from first contact to post-event follow-up.

You'll work with the Operations Manager and hotel teams to tailor proposals, conduct site inspections, and prepare BEOs, ensuring seamless delivery and repeat business from clients.

Qualifications

• Previous experience in Conference & Events Sales, Event Coordination or Hospitality Sales.
• Strong organisational skills with the ability to manage multiple events simultaneously.
• Excellent communication and relationship-building skills.
• A passion for delivering exceptional customer experiences.
• Strong attention to detail and excellent administrative skills.
• Confidence negotiating with clients and closing sales opportunities.
• Experience using Microsoft Office programs.
• Experience with hotel property management or event management systems (IVvy experience highly regarded but not essential).
• Ability to work collaboratively across multiple hotel departments.
• Australian working rights.

Responsibilities

• Respond to enquiries, secure new conference and event business and build strong relationships with new and existing clients.
• Meet with clients, understand their event requirements, conduct hotel site inspections and prepare tailored event proposals.
• Prepare banquet event orders (BEOs), coordinate event logistics and work closely with Food & Beverage and other hotel departments to ensure seamless event delivery.
• Maintain accurate bookings, forecasts, contracts, event documentation and final accounts.
• Identify new opportunities, monitor market trends and contribute ideas to grow conference and events revenue.
• Deliver exceptional service before, during and after each event while building long-term client relationships and encouraging repeat business.

Skills

Conference & Events Sales

Event Coordination

Hospitality Sales

Organisational skills

Communication skills

Client relationship building

CRM / MS Office

IVvy experience

Cross-department collaboration

Australian working rights

Tools

IVvy

Microsoft Office

Job description

Join our team at Cairns Harbourside Hotel and help create memorable conferences, meetings and events in one of Tropical North Queensland's most iconic locations.

We're currently seeking an enthusiastic and organised Conference & Events Sales Executive to join our team.

This is a hands-on role that combines sales, client relationship management and event coordination. From the first enquiry through to the successful delivery of each event, you'll play an important role in creating exceptional experiences while driving conference and events revenue for the hotel.

Working alongside our Operations Manager and Food & Beverage team, you'll enjoy a varied role where no two days are the same.

A bit about the role….

You'll be responsible for managing the complete conference and events journey—from responding to enquiries and securing new business through to preparing event orders, coordinating with operational departments and following up with clients after their event.

This role is ideal for someone who enjoys building relationships, thrives in a fast-paced environment and takes pride in delivering outstanding customer service.

Your day to day…

As our Conference & Events Sales Executive your responsibilities will include:

• Sales - Respond to enquiries, secure new conference and event business and build strong relationships with new and existing clients.

• Client Management - Meet with clients, understand their event requirements, conduct hotel site inspections and prepare tailored event proposals.

• Event Coordination - Prepare banquet event orders (BEOs), coordinate event logistics and work closely with Food & Beverage and other hotel departments to ensure seamless event delivery.

• Administration - Maintain accurate bookings, forecasts, contracts, event documentation and final accounts.

• Business Development - Identify new opportunities, monitor market trends and contribute ideas to grow conference and events revenue.

• Customer Experience - Deliver exceptional service before, during and after each event while building long-term client relationships and encouraging repeat business.

A bit about you…

You’ll ideally have:

• Previous experience in Conference & Events Sales, Event Coordination or Hospitality Sales.

• Strong organisational skills with the ability to manage multiple events simultaneously.

• Excellent communication and relationship-building skills.

• A passion for delivering exceptional customer experiences.

• Strong attention to detail and excellent administrative skills.

• Confidence negotiating with clients and closing sales opportunities.

• Experience using Microsoft Office programs.

• Experience with hotel property management or event management systems (IVvy experience highly regarded but not essential).

• Ability to work collaboratively across multiple hotel departments.

• Australian working rights.

A bit about us…

Located on the Cairns Esplanade overlooking beautiful Trinity Bay, Cairns Harbourside Hotel is the perfect retreat for both holidaymakers and business guests.

With 173 spacious guest rooms, versatile conference and event facilities and a passionate team, we're proud to deliver genuine tropical hospitality.

We're a supportive workplace where people enjoy coming to work. We believe in recognising great people, developing careers and creating an environment where our team can thrive.

Perks include:

• Staff meals on shift

• Team member accommodation and dining discounts

• Reward & Recognition Program

• Supportive team environment

• Opportunities for professional growth