Conference & Events Lead — Elevate Guest Experiences

EVT; Melbourne; On-site; AUD 41,000 - 55,000; Part time

Benefits offered by this job

Dining and stays discount

Seasonal perks at Thredbo

Rapid career growth

Paid parental leave

Job summary

EVT's Rydges Melbourne venue is seeking a capable Conference & Events Supervisor (Casual) to lead hands-on setup, execution and operation of conferences and events. You’ll deliver exemplary banquet service while supporting the Ops Manager to manage expenses, inventory, and profitability.

You will coach the team, uphold SOPs and health and safety standards, build strong client relationships, and ensure accurate billing.

Qualifications

• Hands-on experience supervising banquet, conference and events operations.
• Knowledge of hotel and outlet capacities and room set-ups.
• The ability to set functions accurately to BEOs and confirm equipment hire before each event.
• Skills in rostering in line with company policy and using the team well in quiet periods.
• Accuracy with billing in line with financial policies.
• A guest-first approach, with empathy for the guest's point of view.
• A commitment to food safety, cleanliness and impeccable grooming standards.
• A collaborative approach to working with other hotel teams to make the most of available resources.

Responsibilities

• Lead the hands-on setup, execution and operation of conferences and events, ensuring every function is set as stated in the BEOs.
• Deliver excellent banquet service that meets and exceeds the needs of internal and external guests.
• Support the C&E Ops Manager to control expenses and manage profitability, including inventory, stock ordering and weekly beverage stocktake.
• Coach and train the team using the Banquet handbook, and uphold SOPs and the Sequence of Service.
• Build rapport with existing clients and prospective clients to help create new function business.
• Resolve guest complaints immediately and keep the department compliant with Health and Safety, fire and hygiene requirements.

Skills

Banquet supervision

Events operations

Client relationship

Billing accuracy

Team rostering

Health & safety

Food safety

Job description

EVT's Rydges Melbourne venue is seeking a capable Conference & Events Supervisor (Casual) to lead hands-on setup, execution and operation of conferences and events. You’ll deliver exemplary banquet service while supporting the Ops Manager to manage expenses, inventory, and profitability.

You will coach the team, uphold SOPs and health and safety standards, build strong client relationships, and ensure accurate billing.