Concierge Team Member

Assetlink; Campbelltown; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Reward and recognition incentives

Ongoing training and development

Safe working environment

Family‑oriented culture

Free uniform

Job summary

Assetlink is seeking a friendly Concierge team member at Macarthur Square, providing a warm welcome to visitors and assisting guests with queries and special requests.

You will deliver accurate information and directions, anticipate needs, and resolve issues with a pro‑customer approach in a fast-paced environment. This casual role offers ongoing training and a family‑oriented culture at a premier site.

Qualifications

• Impeccable presentation and grooming.
• Excellent verbal and written communication skills.
• Ability to create lasting impressions and meaningful relationships.
• Ability to work both independently and as part of a team.
• Adept at flexible scheduling across a 7-day week, including public holidays.
• Prior customer-facing customer service or hospitality, retail or hotel concierge experience preferred.
• Good knowledge of and commitment to safe working practices.
• Be physically fit to carry out standard duties and stand for lengthy periods.
• Must have valid work rights in Australia.

Responsibilities

• Greet visitors at the customer service desk and be the first point of contact with a helpful, welcoming attitude.
• Provide accurate information and directions; anticipate guest needs and resolve queries and complaints.
• Strive to delight guests by going above and beyond and maintaining a high level of service.

Skills

Impeccable presentation

Positive personality

Excellent communication

Teamwork

7-day flexibility

Customer service experience

Safety awareness

Physically fit

Independence

Job description

From humble beginnings, Assetlink has grown to a workforce of 2500 throughout Australia and abroad, providing a range of facilities management services. Our people are positive, customer-focused and committed to excellence.

The Role

Casual opportunity available!

The Concierge team member plays an integral role in the guest experience as you will be our client’s customers' first point of contact. The Concierge must meet and greet all visitors to the customer service desk with a helpful and welcoming attitude and create amazing first impressions by assisting the guests with queries and special requests.

The role is to provide accurate and correct information & directions, anticipate customer needs and act immediately to resolve complaints; consistently striving to delight the customer by going above and beyond.

We are looking for an energetic people person who enjoys interacting with customers and the ability to achieve a level of service that consistently meets and exceeds the expectations of our clients and their customers.

This role is based at our Macarthur Square site.

Role Requirements:

• Impeccable presentation and grooming
• Have a positive and enthusiastic personality
• The ability to work in a dynamic, fast-paced environment, whilst maintaining composure
• Delivering outcomes of the highest quality
• Excellent verbal and written communication skills
• Ability to create lasting impressions and meaningful relationships
• An ability to work both independently and as part of a team
• Adequate flexibility and availability to work across a 7-day week, including Public Holidays
• Prior customer-facing customer service or hospitality, retail, hotel concierge experience is preferred
• Good knowledge of and a commitment to safe working practices
• Be physically fit to carry out standard duties and ability to work on your feet for lengthy periodsMust have valid work rights in Australia

What we offer you:

• Reward and recognition incentives
• Ongoing training and development
• A safe and supportive working environment
• A family-oriented culture
• Free uniform

If you're a highly motivated, enthusiastic individual with a commitment to providing excellent service and would like to be a key part of our team at Macarthur Square, we’d love to hear from you,

Assetlink’s Diversity Commitment

Assetlink is committed to maintaining, growing and supporting our diverse and inclusive culture, by seeking and promoting diversity within each of our work sites. We welcome and encourage applications from diverse community groups and ages including Aboriginal and Torres Strait Islander, LGBTQIA+, people with disabilities, women, and other diversity groups. Currently, Assetlink is representative of around 80 nationalities, speaking 59 different languages. Assetlink recognises the benefits of diversity in creating amazing customer experiences, increasing productivity and encouraging business growth.’