Concierge Team Member

Assetlink; Gold Coast City; On-site; AUD 34,000 - 44,000; Full time

Benefits offered by this job

Reward and recognition incentives

Ongoing training and development

A safe and supportive working环境

A family-oriented culture

Free uniform

Job summary

Assetlink is seeking a Customer Service Team Member to be the first point of contact for guests at Pacific Fair Shopping Centre. You will greet visitors with a welcoming attitude, provide accurate information and directions, and resolve queries and complaints to delight customers.

We are looking for someone energetic with excellent verbal and written communication, who can thrive in a fast-paced setting, stay on their feet, and work flexibly across a 7-day week.

Qualifications

• Experience delivering 5-star customer service.
• Excellent verbal and written communication.
• Ability to work in a dynamic, fast-paced environment.
• Physically able to stand and move for long periods.
• Must have valid work rights in Australia.
• Flexible across a 7-day week, including Public Holidays.

Responsibilities

• Greet guests at the customer service desk with a welcoming attitude.
• Provide accurate information and directions to customers.
• Anticipate customer needs and resolve queries or complaints, aiming to delight the customer.
• Contribute to a friendly, professional and efficient guest experience at Pacific Fair Shopping Centre.
• Work independently and as part of a team while maintaining composure in a busy environment.

Skills

Customer service

Communication

Positive attitude

Teamwork

Adaptability

Physically fit

Work rights Australia

Job description

About Assetlink

From humble beginnings, Assetlink has grown to a workforce of 2500 throughout Australia and abroad, providing a range of facilities management services. Our people are positive, customer-focused and committed to excellence.

CASUAL ROLES AVAILABLE!

The Role

The Customer Service Team Member plays an integral role in the guest experience as you will be our client’s customers' first point of contact. The Concierge must meet and greet all visitors to the customer service desk with a helpful and welcoming attitude and create amazing first impressions by assisting the guests with queries and special requests.

The role is to provide accurate and correct information & directions, anticipate customer needs and act immediately to resolve complaints; consistently striving to delight the customer by going above and beyond.

We are looking for an energetic people person who enjoys interacting with customers and the ability to achieve a level of service that consistently meets and exceeds the expectations of our clients and their customers.

This role is based at Pacific Fair Shopping Centre.

Role Requirements:

• Impeccable presentation and grooming
• 5-star customer service skills
• Have a positive and enthusiastic personality
• The ability to work in a dynamic, fast-paced environment, whilst maintaining composure
• Delivering outcomes of the highest quality
• Excellent verbal and written communication skills
• Ability to create lasting impressions and meaningful relationshipsAn ability to work both independently and as part of a team
• Adequate flexibility and availability to work across a 7-day week, including Public Holidays
• Prior customer-facing customer service or hospitality, retail, hotel concierge experience is preferred
• Good knowledge of and a commitment to safe working practices
• Be physically fit to carry out standard duties and ability to work on your feet for lengthy periods
• Must have valid work rights in Australia

What we offer you:

• Reward and recognition incentives
• Ongoing training and development
• A safe and supportive working environment
• A family-oriented culture
• Free uniform

If you're a highly motivated, enthusiastic individual with a commitment to providing excellent service and would like to be a key part of our team at Pacific Fair Shopping Centre.

Assetlink’s Diversity Commitment

Assetlink is committed to maintaining, growing and supporting our diverse and inclusive culture, by seeking and promoting diversity within each of our work sites. We welcome and encourage applications from diverse community groups and ages including Aboriginal and Torres Strait Islander, LGBTQIA+, people with disabilities, women, and other diversity groups. Currently, Assetlink is representative of around 80 nationalities, speaking 59 different languages. Assetlink recognises the benefits of diversity in creating amazing customer experiences, increasing productivity and encouraging business growth.