Luxury Guest Experience Concierge

Accor; Gold Coast City; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Chef prepared meal on every shift

Laundered uniforms

Complimentary Sofitel night’s stay

Global hotel discounts

Birthday month day off

Personalised rewards program

Discounted onsite parking

Proximity to Broadbeach dining/shops

Job summary

Accor Sofitel Gold Coast Broadbeach is seeking a guest services professional to warmly welcome guests and manage seamless arrival and departure experiences. You will use Opera Cloud to check in/out, answer inquiries, and share local recommendations.

With a focus on luxury service, you will help maintain guest accounts, coordinate with Reservations and Housekeeping, and promote the ALL loyalty program while upholding security and brand standards throughout your shift.

Qualifications

• Experience in luxury hotel front desk or guest services.
• Excellent communication and guest interaction skills.
• Ability to maintain accuracy in transactions and records.
• Willingness to work weekends/public holidays.

Responsibilities

• Greet guests warmly on arrival and manage check-in/out using Opera Cloud.
• Provide accurate information about facilities and local attractions.
• Maintain guest accounts with accurate transactions and postings.
• Answer calls professionally and relay messages and requests.
• Coordinate with Reservations, Concierge, Housekeeping and F&B teams.
• Promote Accor Live Limitless loyalty program and upsell services.
• Adhere to security protocols and hotel SOPs to protect guests.

Skills

Luxury hospitality

Interpersonal skills

Phone etiquette

Multitasking

Opera Cloud

Guest service

Tools

Opera Cloud

Job description

Accor Sofitel Gold Coast Broadbeach is seeking a guest services professional to warmly welcome guests and manage seamless arrival and departure experiences. You will use Opera Cloud to check in/out, answer inquiries, and share local recommendations.

With a focus on luxury service, you will help maintain guest accounts, coordinate with Reservations and Housekeeping, and promote the ALL loyalty program while upholding security and brand standards throughout your shift.