Concierge & Security Officer - Front Desk Pro

M3 Integrated Services; Melbourne; On-site; AUD 60,000 - 65,000; Full time

Job summary

M3 Integrated Services is seeking a confident front-of-house professional to welcome residents, visitors and contractors with a high standard of customer service. You will manage enquiries, oversee visitor access and maintain a professional, presentable reception area.

This role emphasizes calm, professional communication, reliability and the ability to work well both independently and as part of a team within a national service provider. Training and development opportunities are available.

Qualifications

• Fluent or highly proficient in English.
• Excellent customer service and communication skills.
• Well presented, professional and approachable.
• Can remain calm and professional when dealing with different situations.
• Reliable and punctual.
• Can work independently and as part of a team.
• Previous concierge, security reception or customer service experience - preferred but not essential.
• Professional working environment.
• Supportive management team.
• Training and development.
• Opportunity to grow with a national service provider.

Responsibilities

• Welcoming residents, visitors and contractors.
• Providing professional concierge and security services.
• Managing visitor access and enquiries.
• Assisting with deliveries and contractor attendance.
• Maintaining accurate logs and incident records.
• Responding professionally to resident and client requests.
• Liaising with building management and other service providers.
• Maintaining a professional, presentable and welcoming reception environment.

Skills

Fluent English

Customer service

Communication skills

Professional appearance

Reliable and punctual

Teamwork

Job description

M3 Integrated Services is seeking a confident front-of-house professional to welcome residents, visitors and contractors with a high standard of customer service. You will manage enquiries, oversee visitor access and maintain a professional, presentable reception area.

This role emphasizes calm, professional communication, reliability and the ability to work well both independently and as part of a team within a national service provider. Training and development opportunities are available.