Concierge

Pacific Building Management Group; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

Pacific Building Management Group is seeking an energetic administrative support assistant to help the Building Manager with day-to-day duties in a residential property environment in Sydney. You will handle confidential information, maintain lobby standards, manage registrations and move-ins, and communicate updates to residents and stakeholders.

The role emphasizes strong time-management, multitasking, customer service, and proficiency with Microsoft 365 applications.

Qualifications

• Excellent time-management and organisational skills.
• Ability to multi-task in a fast-paced environment.
• Strong problem-solving skills & attention to detail.
• Sound knowledge of Microsoft 365 package (Outlook, Word, Excel etc)
• Strong customer service experience & great phone manner.

Responsibilities

• Ensure confidentiality and privacy of residents at all times.
• Maintain a high level of customer service with all residents and stakeholders.
• Assist the Building Manager with administrative tasks where required.
• Ensure the lobby area is properly maintained and clean to an acceptable and presentable level.
• Distribute any relevant notices to the residents when required.
• Communicate all updates and requirements regularly with the Building Manager and report any concerns and/or issues.
• Monitor the entry & exits of guests to assist in managing over-crowding within apartments or any possible short-term leasing.
• Report any hazards, incidents to Building Manager.
• Assist contractors on site with access and site instructions.
• Maintain and update resident registration forms on new and existing residents.
• Maintain the resident move in and move out forms and documentation
• Monitor visitor car space usage for the building.

Skills

Time management

multitasking

problem solving

Microsoft 365

customer service

communication

reliability

proactive

written & verbal communication

willingness to learn

creativity

Tools

Outlook

Word

Excel

Job description

Key Responsibilities, Duties And Standard Of Work Requirement

• Ensure confidentiality and privacy of residents at all times
• Maintain a high level of customer service with all residents and stakeholders
• Assist the Building Manager with administrative tasks where required.
• Ensure the lobby area is properly maintained and clean to an acceptable and presentable level
• Distribute any relevant notices to the residents when required.
• Communicate all updates and requirements regularly with the Building Manager and report any concerns and/or issues
• Monitor the entry & exits of guests to assist in managing over-crowding within apartments or any possible short-term leasing
• Report any hazards, incidents to Building Manager.
• Assist contractors on site with access and site instructions.
• Maintain and update resident registration forms on new and existing residents.
• Maintain the resident move in and move out forms and documentation
• Monitor visitor car space usage for the building.

To be successful in this role, you will ideally have the following:

• Excellent time-management and organisational skills
• Ability to multi-task in a fast-paced environment
• Strong problem-solving skills & attention to detail
• Sound knowledge of Microsoft 360 package (Outlook, Word, Excel etc)
• Strong customer service experience & great phone manner
• Reliable, self-motivated and proactive
• Excellent written & verbal communication skills
• Willingness to learn new systems and procedures
• Be creative, friendly, proactive & reliable!

Company Information

Pacific Building Management Group is a proudly Australian owned company that provides comprehensive facilities management services to residential, commercial, industrial, retail and public facilities. We pride ourselves on our innovation and ability to develop strong relationships with our clients through the provision of quality and cost effective services. As an industry leader we provide our employees with sustainable careers and ongoing opportunities for training, growth and development.

This is a great opportunity offering comfortable working conditions within a team environment.

Salary, although negotiable, will be commensurate with skills and experience.

Working Rights

CivilitantPermanent ResidentWork VisaOther