Mandarin-Speaking Concierge Required

M3 Integrated Services; Melbourne; On-site; AUD 55,000 - 65,000; Full time

Job summary

M3 Integrated Services is seeking a capable front-of-house receptionist to warmly welcome residents, visitors and contractors, and to provide polished front-of-house and concierge services on site. You will communicate in Mandarin and English, manage access and inquiries, support deliveries, and maintain logs and incident records with professionalism.

The ideal candidate is fluent in Mandarin and English, possesses strong customer service and communication skills, and presents professionally.

Qualifications

• Fluent or highly proficient in Mandarin and English.
• Excellent customer service and communication skills.
• Well presented, professional and approachable.
• Can remain calm and professional when dealing with different situations.
• Reliable and punctual.
• Good computer and reporting skills.
• Can work independently and as part of a team.
• Previous concierge, hotel, residential, reception or customer service experience — preferred but not essential.
• Training and development.
• Opportunity to grow with a national service provider.

Responsibilities

• Welcoming residents, visitors and contractors
• Providing professional front-of-house and concierge services
• Communicating with Mandarin and English-speaking residents and visitors
• Managing visitor access and enquiries
• Assisting with deliveries and contractor attendance
• Maintaining accurate logs and incident records
• Responding professionally to resident and client requests
• Liaising with building management and other service providers
• Maintaining a professional, presentable and welcoming reception environment

Skills

Mandarin & English

Customer service

Communication skills

Professional presentation

Reliability

Teamwork

Computer skills

Reporting skills

Tools

Computer software

Reporting tools

Job description

This is a front-facing role suited to someone who is confident dealing with residents, visitors, contractors and clients while providing a high standard of customer service. Your responsibilities will include welcoming residents, visitors, contractors, providing professional front-of-house and concierge services, communicating with Mandarin and English-speaking residents and visitors, managing visitor access and enquiries, assisting with deliveries and contractor attendance, maintaining accurate logs and incident records, responding professionally to resident and client requests, liaising with building management and other service providers, and maintaining a professional, presentable and welcoming reception environment.

Key responsibilities

• Welcoming residents, visitors and contractors
• Providing professional front-of-house and concierge services
• Communicating with Mandarin and English-speaking residents and visitors
• Managing visitor access and enquiries
• Assisting with deliveries and contractor attendance
• Maintaining accurate logs and incident records
• Responding professionally to resident and client requests
• Liaising with building management and other service providers
• Maintaining a professional, presentable and welcoming reception environment

About you

• Fluent or highly proficient in Mandarin and English
• Excellent customer service and communication skills
• Well presented, professional and approachable
• Can remain calm and professional when dealing with different situations
• Reliable and punctual
• Good computer and reporting skills
• Can work independently and as part of a team
• Previous concierge, hotel, residential, reception or customer service experience — preferred but not essential
• Professional working environment
• Supportive management team
• Training and development
• Opportunity to grow with a national service provider