Concierge/ security officer

M3 Integrated Services; Melbourne; On-site; AUD 60,000 - 65,000; Full time

Job summary

M3 Integrated Services is seeking a confident front-of-house professional to welcome residents, visitors and contractors with a high standard of customer service. You will manage enquiries, oversee visitor access and maintain a professional, presentable reception area.

This role emphasizes calm, professional communication, reliability and the ability to work well both independently and as part of a team within a national service provider. Training and development opportunities are available.

Qualifications

• Fluent or highly proficient in English.
• Excellent customer service and communication skills.
• Well presented, professional and approachable.
• Can remain calm and professional when dealing with different situations.
• Reliable and punctual.
• Can work independently and as part of a team.
• Previous concierge, security reception or customer service experience - preferred but not essential.
• Professional working environment.
• Supportive management team.
• Training and development.
• Opportunity to grow with a national service provider.

Responsibilities

• Welcoming residents, visitors and contractors.
• Providing professional concierge and security services.
• Managing visitor access and enquiries.
• Assisting with deliveries and contractor attendance.
• Maintaining accurate logs and incident records.
• Responding professionally to resident and client requests.
• Liaising with building management and other service providers.
• Maintaining a professional, presentable and welcoming reception environment.

Skills

Fluent English

Customer service

Communication skills

Professional appearance

Reliable and punctual

Teamwork

Job description

This is a front-facing role suited to someone who is confident dealing with residents, visitors, contractors and clients while providing a high standard of customer service. Your responsibilities will include welcoming residents, visitors, contractors, providing professional front-of-house and concierge services, communicating with residents and visitors, managing visitor access and enquiries, assisting with deliveries and contractor attendance, maintaining accurate logs and incident records, responding professionally to resident and client requests, liaising with building management and other service providers, and maintaining a professional, presentable and welcoming reception environment.

Key responsibilities

• Welcoming residents, visitors and contractors
• Providing professional concierge and security services.
• Managing visitor access and enquiries
• Assisting with deliveries and contractor attendance
• Maintaining accurate logs and incident records
• Responding professionally to resident and client requests
• Liaising with building management and other service providers
• Maintaining a professional, presentable and welcoming reception environment

About you

• Fluent or highly proficient in English
• Excellent customer service and communication skills
• Well presented, professional and approachable
• Can remain calm and professional when dealing with different situations
• Reliable and punctual
• Can work independently and as part of a team
• Previous concierge, security reception or customer service experience - preferred but not essential
• Professional working environment
• Supportive management team
• Training and development
• Opportunity to grow with a national service provider