Concierge/Porter - Resort

RACV; Gold Coast City; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Casual 3+ shifts week

Competitive hourly rate + penalties +

12% super

Generous employee benefits & discounts

10 RACV resorts

Healthy team culture

Employee of the month awards

Training and career progression

Laundered uniform

Complimentary parking onsite

Job summary

RACV Royal Pines Resort on the Gold Coast is seeking a friendly Porter/Concierge to join our Front Office team. You will greet guests, assist with check-in/out, and help create memorable stays with 5-star service.

You should be prepared for a busy, guest-focused role, with flexibility across a casual roster, including evenings, weekends and public holidays. The position offers opportunities for development within our large Australian brand.

Qualifications

• Experience in hotel porter/concierge roles is preferred.
• Exceptional customer service and guest interaction skills.
• Ability to perform physical tasks including heavy lifting and long periods on your feet.
• Proficient computer skills including MS Office; familiarity with PMS systems is a plus.
• Strong communication and interpersonal abilities, both face-to-face and by phone.
• RSA certificate and QLD Driver's Licence are essential.

Responsibilities

• Welcome and greet guests entering/leaving the resort.
• Assist guests and large groups at check in/out.
• Monitor and manage traffic flow on resort entrance driveway.
• Arrange bookings, transport, restaurant reservations and deliver items to guest rooms.
• Transport and store guest luggage, including heavy items.
• Provide guests with information on resort facilities, dining options, and local events.
• Drive golf carts on property.

Skills

Customer service

Hospitality experience

Physical fitness

MS Office

PMS Opera

Communication

Attention to detail

Team player

Regional knowledge

RSA certificate

Driver's licence

Grooming

Tools

PMS Opera

MS Office

Job description

RACV Royal Pines Resort | Gold Coast | Casual 3+ shifts week

Generous employee benefits & discounts on RACV products & resorts

Join a large trusted Australian brand & VIC’s largest member-based organisation

Great Things Start Here

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.

At RACV Royal Pines Resort, a short drive from Surfers Paradise set on a championship golf course with spacious rooms and authentic culinary experiences,enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives - whether they're on holiday, visiting an attraction or treating loved ones to a special experience.

About the Opportunity

Are you ready to join the future of resort hospitality on the Gold Coast? Are you passionate about hospitality and thrive in a dynamic, guest-focused environment? The excitement is building on the Gold Coast, as the 2032 Olympic Games fast approaches. RACV Royal Pines Resort is entering an exciting new chapter, with significant resort development projects underway and the implementation of innovative guest-facing technologies.

An exciting opportunity has become available for a Porter/Concierge to join our Front Office team. As the face of the resort, you'll welcome guests with genuine hospitality and provide outstanding service that helps create unforgettable stays.

This could be just the right role for you?

In this busy and varied role, you will be on your feet and actively utilising your exceptional customer service skills, providing a high standard 5 star service to our guests, ensuring their stay with us is a memorable & an enjoyable experience. You will be motivated and hardworking with the can do attitude which will see you thrive in the role. Your key responsibilities in this role include:

Welcome and greet guests entering/leaving the resort

Assist guests and large groups at check in/out

Monitor and manage traffic flow on resort entrance driveway

Arrange bookings, transport, restaurant reservations &deliver items to guest rooms

Transport and store guest luggage and belongings, lifting heavy items

Provide guests with information on the resort facilities, restaurants, services and local Gold Coast events, restaurants and tourism attractions

Drive golf carts on property

What you'll need to be successful

Full availability and flexibility to work a weekly rotating roster between 7am-11pm including evenings, weekends & public holidays, eg. 6.30am-2.30pm, 2.30pm-10.30pm

Hotel porter/concierge experience, in 4-5 star hotel/resort or similar environment

Ability to perform physical tasks, including heavy lifting (eg. luggage) and working on your feet

Proficient computer skills including MS Office applications + PMS Opera, desirable

Exceptional communication and interpersonal skills, with a professional approach to guest interactions both face-to-face and over the phone

Attention to detail, organisation, and the ability to manage priorities in a fast-paced environment

Positive, self-motivated team player who is confident, friendly, enthusiastic, and thrives in a collaborative hospitality environment

Sound knowledge of the Gold Coast region, combined with problem-solving skills and the ability to confidently handle guest enquiries

Hold a valid RSA certificate & Qld Drivers Licence, essential

Excellent grooming & personal presentation

We are Offering

Casual 3+ shifts week

Competitive hourly rate + penalties evenings, weekends & public holidays+ 12% super

Generous employee benefits & discounts on RACV products & 10 resorts

Healthy team culture + values led organisation

Employee of the month awards & recognitionprograms

Training, development and career progression opportunities

Laundered uniform

Complimentary parking onsite

The RACV difference

Be part of a team who cares. Back your ambition and find a new career with RACV.