Lux Club Lounge Attendant: Elevate Guest Experiences

InterContinental Hotels Group; Adelaide; Hybrid; AUD 33,000 - 44,000; Full time

Benefits offered by this job

Base rate + shift penalties

Birthday leave

Hotel discounts

Enhanced parental leave

Wellbeing days

Career development

Entitlements transfer

Discount platform

Job summary

InterContinental Hotels Group in Adelaide seeks a Club Lounge Attendant to welcome guests with personalised attention and seamless service in our exclusive lounge for Club guests.

You will deliver luxury experiences and high‑level food & beverage service, while anticipating guests' needs and providing tailored recommendations. The role requires strong English, RSA certification, and flexibility for night, weekend, and holiday shifts.

Qualifications

• Fluency in English; additional languages encouraged but not required.
• RSA certificate required.
• Ability to work under pressure and think quickly on your feet.
• Strong problem-solving skills to turn issues into opportunities.
• Flexible with night, weekend and holiday shifts.

Responsibilities

• Deliver elevated luxury experiences and guests receive an exclusive personalised experience.
• Provide world-class food & beverage service in line with InterContinental standards, from buffet breakfast to evening drinks and canape service.
• Acknowledge our most exclusive guests, IHG One Rewards members, InterContinental Ambassadors and returning guests.
• Anticipate guests' needs and offer tailored recommendations.
• Be our guests' trusted contact – assist with issues from bills to restaurant recommendations.
• Stay informed about events and activities on the day's schedule.
• Collaborate with Housekeeping, Front Desk and other departments to ensure seamless service and guest satisfaction.

Skills

Communication skills

Work under pressure

Problem solving

English fluency

RSA certificate

Flexibility

Job description

InterContinental Hotels Group in Adelaide seeks a Club Lounge Attendant to welcome guests with personalised attention and seamless service in our exclusive lounge for Club guests.

You will deliver luxury experiences and high‑level food & beverage service, while anticipating guests' needs and providing tailored recommendations. The role requires strong English, RSA certification, and flexibility for night, weekend, and holiday shifts.