Concierge / Customer Service Staff - Casual

West Hq; Sydney; On-site; AUD 40,000 - 57,000; Full time

Benefits offered by this job

Daily complimentary meal

Gym membership and staff benefits

Free parking

Uniform provided

Evening & weekend penalty rates

Job summary

West HQ is seeking customer service professionals to join our team based at the Rooty Hill RSL Club. You will meet, greet and sign in Members and Guests, providing information on events and services and directing guests as needed.

This role requires RSA and RCG (or willingness to obtain), with availability to work nights and weekends in addition to day shifts. A warm, welcoming smile and strong communication skills are essential.

Qualifications

• Exceptional customer service ability, both face to face and over the phone.
• Experience in a face to face customer service role.
• General knowledge of hospitality industry is advantageous.
• Ability to be effective in peak periods and quieter periods.
• Ability to quickly learn about the organisation and its products and services.
• Must have RSA and RCG (or be willing to obtain one).
• Availability to work nights and weekends in addition to day shifts.

Responsibilities

• Meet, greet and sign in our Members and Guests and provide key information and direction.
• Assist guests with information on events, activities and services across the business and learn about products and services.
• Support a positive team environment and strive to exceed customers' expectations.

Skills

Customer service

Face-to-face service

Communication

Team player

Job description

West HQ

Do you have a warm and welcoming smile? Do you feel energised by engaging with people? Are you friendly and helpful? We want to hear from you!

• Casual rate $34.96 p/hr (Monday - Friday)
• Evening & weekend penalty rates
• Complimentary daily meal
• Complimentary gym membership & staff benefits
• Free parking & uniform provided

About the role

West HQ is seeking customer service professionals to join our Customer Service team. Based in the Rooty Hill RSL Club, we have a team of Receptionists and Concierge staff who are responsible for meeting, greeting and signing in our Members and Guests as well as providing key information and direction.

This position also involves ensuring the appropriate legislative processes are performed accurately when allowing people entry into the venue including RSA.

West HQ is looking for the right person, someone who:

• Has a high level of customer service, excellent presentation and exceptional communication skills.
• Will provide information on events, activities and services occurring and have an ability to quickly learn about the products and services available across the business and use a computer well.
• Is a positive team player who strives to exceed customers expectations.

What will you need to be considered?

• Exceptional customer service ability, both face to face and over the phone
• Experience in a face to face customer service role
• General knowledge of hospitality industry is advantageous
• Ability to be effective in peak periods and quieter periods
• Ability to quickly learn about the organisation and its products and services
• Must have RSA and RCG (or be willing to obtain one)
• Availability to work nights and weekends in addition to day shifts