Concierge & Guest Services Pro - Free Parking, Meals & Gym

West HQ; Sydney; On-site; AUD 41,000 - 55,000; Part time

Benefits offered by this job

Casual rate $34.96 p/hr (Mon-Fri)

Complimentary daily meal

Complimentary gym membership & staff

Free parking

Uniform provided

Job summary

West HQ is seeking casual Concierge / Customer Service Staff based at the Rooty Hill RSL Club. You will greet and sign in Members and Guests, provide information and direction, and support reception duties with a friendly, professional approach.

Key requirements include strong customer service skills, quick learning of products and services, and RSA/RCG certification (or willingness to obtain). Night and weekend availability is required.

Qualifications

• Exceptional customer service ability, both face to face and over the phone.
• Experience in a face to face customer service role.
• General knowledge of hospitality industry is advantageous.
• Ability to be effective in peak periods and quieter periods.
• Ability to quickly learn about the organisation and its products and services.
• Must have RSA and RCG (or be willing to obtain one).
• Availability to work nights and weekends in addition to day shifts.

Responsibilities

• Meet, greet and sign in Members and Guests as part of the Concierge team.
• Provide key information and directions to guests in a friendly manner.
• Support reception duties and assist with inquiries at Rooty Hill RSL Club.
• Ensure RSA-compliant entry processes are performed accurately.

Skills

Customer service

RSA

RCG

Job description

West HQ is seeking casual Concierge / Customer Service Staff based at the Rooty Hill RSL Club. You will greet and sign in Members and Guests, provide information and direction, and support reception duties with a friendly, professional approach.

Key requirements include strong customer service skills, quick learning of products and services, and RSA/RCG certification (or willingness to obtain). Night and weekend availability is required.