Concierge / Customer Service Staff - Casual

West HQ; Sydney; On-site; AUD 41,000 - 55,000; Part time

Benefits offered by this job

Casual rate $34.96 p/hr (Mon-Fri)

Complimentary daily meal

Complimentary gym membership & staff

Free parking

Uniform provided

Job summary

West HQ is seeking casual Concierge / Customer Service Staff based at the Rooty Hill RSL Club. You will greet and sign in Members and Guests, provide information and direction, and support reception duties with a friendly, professional approach.

Key requirements include strong customer service skills, quick learning of products and services, and RSA/RCG certification (or willingness to obtain). Night and weekend availability is required.

Qualifications

• Exceptional customer service ability, both face to face and over the phone.
• Experience in a face to face customer service role.
• General knowledge of hospitality industry is advantageous.
• Ability to be effective in peak periods and quieter periods.
• Ability to quickly learn about the organisation and its products and services.
• Must have RSA and RCG (or be willing to obtain one).
• Availability to work nights and weekends in addition to day shifts.

Responsibilities

• Meet, greet and sign in Members and Guests as part of the Concierge team.
• Provide key information and directions to guests in a friendly manner.
• Support reception duties and assist with inquiries at Rooty Hill RSL Club.
• Ensure RSA-compliant entry processes are performed accurately.

Skills

Customer service

RSA

RCG

Job description

Concierge / Customer Service Staff - Casual

Do you have a warm and welcoming smile? Do you feel energised by engaging with people? Are you friendly and helpful? We want to hear from you!

• Casual rate $34.96 p/hr (Monday - Friday)
• Complimentary daily meal
• Complimentary gym membership & staff benefits
• Free parking & uniform provided

About the role

West HQ is seeking customer service professionals to join our Customer Service team. Based in the Rooty Hill RSL Club, we have a team of Receptionists and Concierge staff who are responsible for meeting, greeting and signing in our Members and Guests as well as providing key information and direction.

This position also involves ensuring the appropriate legislative processes are performed accurately when allowing people entry into the venue including RSA.

West HQ is looking for the right person, someone who:

• Has a high level of customer service, excellent presentation and exceptional communication skills.
• Will provide information on events, activities and services occurring and have an ability to quickly learn about the products and services available across the business and use a computer well.
• Is a positive team player who strives to exceed customers expectations.

What will you need to be considered?

• Exceptional customer service ability, both face to face and over the phone
• Experience in a face to face customer service role
• General knowledge of hospitality industry is advantageous
• Ability to be effective in peak periods and quieter periods
• Ability to quickly learn about the organisation and its products and services
• Must have RSA and RCG (or be willing to obtain one)
• Availability to work nights and weekends in addition to day shifts