Concierge Assistant Manager: Gold Coast Experiences

Hyatt Hotels Corporation; Gold Coast City; On-site; AUD 60,000 - 75,000; Full time

Job summary

Hyatt Hotels Corporation, owner of Andaz Gold Coast, seeks a Concierge Assistant Manager for Andaz Gold Coast on the famed Queensland coast. The role focuses on warm, personalised guest interactions and shaping memorable experiences through local knowledge and proactive service.

As Concierge Assistant Manager, you will lead guest services with a luxury touch, coordinating arrivals, recommendations and bespoke requests to elevate every guest stay on the Gold Coast.

Qualifications

• Experience in luxury hospitality, concierge, or guest services.
• Strong knowledge of the Gold Coast or passion to discover it.
• Excellent communication and interpersonal abilities.

Responsibilities

• Welcome guests with warmth, confidence and personality.
• Create seamless arrival and departure experiences.
• Share thoughtful, locally inspired recommendations across dining, culture, beaches, shopping and experiences.
• Assist with restaurant reservations, transport, activities and special requests.
• Anticipate guest needs and create personalised moments throughout their stay.
• Build strong relationships with local venues, operators and experience partners.
• Work closely with Front Office, Guest Services and other hotel colleagues to ensure every guest journey feels effortless.
• Stay curious about what is happening across the Gold Coast and continually discover new places worth sharing.

Skills

Luxury hospitality

Concierge experience

Gold Coast knowledge

Excellent communication

Interpersonal skills

Job description

Hyatt Hotels Corporation, owner of Andaz Gold Coast, seeks a Concierge Assistant Manager for Andaz Gold Coast on the famed Queensland coast. The role focuses on warm, personalised guest interactions and shaping memorable experiences through local knowledge and proactive service.

As Concierge Assistant Manager, you will lead guest services with a luxury touch, coordinating arrivals, recommendations and bespoke requests to elevate every guest stay on the Gold Coast.