Computer Network and Systems Engineer | Head Office

Trippas White Group; Sydney; On-site; AUD 80,000 - 95,000; Full time

Job summary

Trippas White Group is seeking an experienced Computer Network and Systems Engineer to support our technology infrastructure across hospitality venues, corporate offices and remote sites in Sydney. You will report to the IT Director and ensure operation, maintenance and security of IT systems.

The role requires a Bachelor’s degree in IT or related field, 2+ years in IT support or similar, and strong knowledge of Windows, M365, AD/Azure, and network troubleshooting.

Qualifications

• Bachelor's Degree in Information Technology, Computer Science or related field.
• At least 2 years' relevant post-qualification experience in IT Support, Systems Administration or Service Desk.
• Strong knowledge of Microsoft Windows operating systems and Microsoft 365 applications.
• Experience supporting Active Directory, Azure AD and user account administration.
• Demonstrated experience supporting hardware, software, printers, mobile devices and peripheral equipment.
• Experience with network troubleshooting, including TCP/IP, DNS, DHCP, VPN and wireless technologies.
• Knowledge of cybersecurity principles, endpoint protection and IT security best practices.
• Experience managing user onboarding and offboarding processes, including account provisioning and access management.
• Ability to diagnose, troubleshoot and resolve technical issues efficiently and effectively.
• Experience working with ticketing systems and maintaining accurate technical documentation.
• Strong stakeholder engagement skills with the ability to communicate technical information to non-technical users.
• Excellent organisational skills, time management and attention to detail.
• A proactive approach to continuous improvement and process optimisation.
• Ability to work independently and collaboratively within a team environment.
• Flexibility to provide support across multiple sites and business locations when required.

Responsibilities

• Provide technical support across the business, ensuring operation, maintenance and security of IT systems, networks and end-user devices.
• Collaborate with employees, managers and external vendors to deliver high-quality technical support and troubleshoot issues.
• Implement technology solutions and contribute to continuous improvement initiatives.
• Communicate clearly with non-technical users and document processes and solutions.
• Support across multiple sites and remote locations as needed.

Skills

Windows OS

Microsoft 365

Active Directory

Azure AD

Network troubleshooting

TCP/IP

DNS

DHCP

Cybersecurity basics

End-user support

Ticketing systems

Stakeholder communication

Remote support

Education

Bachelor's Degree in IT/Computer Science or related field

Job description

Computer Network and Systems Engineer | Head Office

Job Type: Permanent position | Full time position

Job Description
Role: Computer Network and Systems Engineer Salary: $80,000 - $95,000 + Superannuation Work Type: Full Time Salaried Location: Sydney The Company Trippas White Group is one of Australia's leading restaurant and catering companies, managing a diverse portfolio of iconic venues and providing catering services to a host of well-known and respected organisations across Australia.

As our business continues to grow, we are seeking an experienced and motivated IT Support Officer to join our team. This is an exciting opportunity to play a key role in supporting the technology infrastructure that underpins our operations across hospitality venues, corporate offices and remote locations. The Role Reporting to the IT Director, you will be responsible for providing technical support across the business, ensuring the effective operation, maintenance and security of our IT systems, networks and end-user devices.

You will work closely with employees, managers and external vendors to deliver high-quality technical support, troubleshoot issues, implement technology solutions and contribute to continuous improvement initiatives. This role requires a proactive and customer-focused approach, excellent problem-solving skills and the ability to support a diverse and geographically dispersed workforce. The successful candidate will be a dependable and technically capable professional who thrives in a fast-paced environment and is passionate about delivering exceptional service to internal stakeholders.

If you are looking for an opportunity to join a dynamic organisation where technology plays a critical role in operational success, we would love to hear from you. To ensure your success in this role you will have:

• A relevant Bachelor's Degree or higher qualification in Information Technology, Computer Science or a related field
• At least 2 years' relevant post-qualification experience in an IT Support, Systems Administration or Service Desk role
• Strong knowledge of Microsoft Windows operating systems and Microsoft 365 applications
• Experience supporting Active Directory, Azure AD and user account administration
• Demonstrated experience supporting hardware, software, printers, mobile devices and peripheral equipment
• Experience with network troubleshooting, including TCP/IP, DNS, DHCP, VPN and wireless technologies
• Knowledge of cybersecurity principles, endpoint protection and IT security best practices
• Experience managing user onboarding and offboarding processes, including account provisioning and access management
• Ability to diagnose, troubleshoot and resolve technical issues efficiently and effectively
• Experience working with ticketing systems and maintaining accurate technical documentation
• Strong stakeholder engagement skills with the ability to communicate technical information to non-technical users
• Excellent organisational skills, time management and attention to detail
• A proactive approach to continuous improvement and process optimisation
• Ability to work independently and collaboratively within a team environment
• Flexibility to provide support across multiple sites and business locations when required
• Strong commitment to customer service and delivering a positive end-user experience

Trippas White Group is an Equal Opportunity Employer and encourages First Nations Australians to apply.