Computer Network and Systems Engineer

Trippas White Group; Sydney; On-site; AUD 80,000 - 95,000; Full time

Benefits offered by this job

Superannuation

Job summary

Trippas White Group in Sydney is seeking an experienced IT Support Officer to maintain and secure our IT systems across hospitality venues, offices and remote sites. Reporting to the IT Director, you will deliver technical support, troubleshoot issues and contribute to improving service delivery for internal users.

You will manage user onboarding/offboarding, assist with Microsoft 365, Active Directory and network connectivity, and work with vendors to implement practical IT solutions while

Qualifications

• Relevant Bachelor’s degree in IT or related field.
• 2+ years in IT Support, Service Desk or Systems Administration.
• Strong knowledge of Windows and Microsoft 365.

Responsibilities

• Provide technical support across the business.
• Maintain operation and security of IT systems, networks and devices.
• Troubleshoot issues and implement technology solutions.
• Manage onboarding and offboarding processes and access provisioning.
• Collaborate with vendors and internal stakeholders to improve IT services.
• Document issues and resolutions in the ticketing system.

Skills

Windows OS

Microsoft 365

Active Directory

Azure AD

User accounts

Network troubleshooting

VPN

DNS

DHCP

IT security

Documentation

Ticketing systems

Stakeholder communication

Time management

Attention to detail

Teamwork

Multi-site support

Education

Bachelor’s degree in Information Technology or Computer Science

Job description

Role: Computer Network and Systems Engineer
Salary: $80,000 - $95,000 + Superannuation
Work Type: Full Time Salaried
Location: Sydney

The Company

Trippas White Group is one of Australia's leading restaurant and catering companies, managing a diverse portfolio of iconic venues and providing catering services to a host of well-known and respected organisations across Australia. As our business continues to grow, we are seeking an experienced and motivated IT Support Officer to join our team. This is an exciting opportunity to play a key role in supporting the technology infrastructure that underpins our operations across hospitality venues, corporate offices and remote locations.

The Role

Reporting to the IT Director, you will be responsible for providing technical support across the business, ensuring the effective operation, maintenance and security of our IT systems, networks and end-user devices. You will work closely with employees, managers and external vendors to deliver high-quality technical support, troubleshoot issues, implement technology solutions and contribute to continuous improvement initiatives. This role requires a proactive and customer-focused approach, excellent problem-solving skills and the ability to support a diverse and geographically dispersed workforce.

The successful candidate will be a dependable and technically capable professional who thrives in a fast-paced environment and is passionate about delivering exceptional service to internal stakeholders.

Key Responsibilities

• A relevant Bachelor's Degree or higher qualification in Information Technology, Computer Science or a related field
• At least 2 years' relevant post-qualification experience in an IT Support, Systems Administration or Service Desk role
• Strong knowledge of Microsoft Windows operating systems and Microsoft 365 applications
• Experience supporting Active Directory, Azure AD and user account administration
• Demonstrated experience supporting hardware, software, printers, mobile devices and peripheral equipment
• Experience with network troubleshooting, including TCP/IP, DNS, DHCP, VPN and wireless technologies
• Knowledge of cybersecurity principles, endpoint protection and IT security best practices
• Experience managing user onboarding and offboarding processes, including account provisioning and access management
• Ability to diagnose, troubleshoot and resolve technical issues efficiently and effectively
• Experience working with ticketing systems and maintaining accurate technical documentation
• Strong stakeholder engagement skills with the ability to communicate technical information to non-technical users
• Excellent organisational skills, time management and attention to detail
• A proactive approach to continuous improvement and process optimisation
• Ability to work independently and collaboratively within a team environment
• Flexibility to provide support across multiple sites and business locations when required
• Strong commitment to customer service and delivering a positive end-user experience

Trippas White Group is an Equal Opportunity Employer and encourages First Nations Australians to apply.