Compliance Operations Officer

NSW Department of Customer Service; City of Parramatta; Hybrid; AUD 117.000 - 129.000; Vollzeit

Benefits dieser Stelle

35-hour working week

Hybrid working arrangements

Learning tools for professional growth

Health and wellbeing programs

Zusammenfassung

NSW Department of Customer Service (Revenue NSW) is seeking a Compliance Operations Officer in the Parking Space Levy team to advance PSL compliance, lead site visits, and drive data-led improvements in a collaborative, risk-aware environment.

You will interpret legislation, provide technical advice, manage investigations and high-risk cases, coach staff, and collaborate with stakeholders to deliver effective compliance outcomes across NSW.

Qualifikationen

• Strong compliance experience in regulatory environments.
• Ability to interpret legislation and assess risk.
• Experience leading investigations and audits.

Aufgaben

• Lead the development and enhancement of PSL compliance programs.
• Provide expert legislative interpretation and technical advice on complex compliance matters.
• Coordinate and deliver site visits, audits and investigations to address compliance risks.
• Manage high-risk compliance cases from investigation through resolution.
• Build team capability through coaching, QA activities and knowledge sharing.
• Partner with stakeholders to identify risks and improve compliance processes.

Kenntnisse

Compliance

Audit & Investigation

Regulatory interpretation

Stakeholder engagement

Data analysis

Problem solving

Coaching

Jobbeschreibung

Compliance Operations Officer
Division: Revenue NSW - Taxes and Grants, in the Land Tax team that administers Parking Space Levy
Clerk Grade: 7/8
Salary: $116,981 - $129,492 + Superannuation
Employment Type: Ongoing, Full-time
Location: Any Revenue NSW Office (Parramatta, Maitland, Gosford, Lithgow or Wollongong)
Applications Close: Sunday 25th of October 2026 [at 11:59pm]

About Revenue NSW

Revenue NSW is the state's principal revenue management agency and forms part of the Department of Customer Service. Our purpose is to contribute to a prosperous, safe and fair society by resolving fines, administering grants, and undertaking debt recovery activities.

About the team

Revenue NSW is responsible for the day-to-day administration of the Parking Space Levy ("PSL"), including assessing property owners' liability for the PSL and collecting payments. The team supports the NSW Government in collecting PSL from customers on behalf of Minister of Transport, by assessing customer liability and investigating customer compliance.

Your day-to-day

As the Compliance Operations Officer, you will play a key role in advancing PSL compliance by developing and enhancing compliance programs, leading site visit delivery, building technical expertise, and driving continuous improvement through data-led insights and collaboration.

In this role, you will:

• Lead the development and enhancement of innovative PSL compliance programs.
• Provide expert legislative interpretation and technical advice on complex compliance matters.
• Coordinate and deliver site visits, audits and investigations to address compliance risks.
• Manage high-risk compliance cases and complaints from investigation through to resolution.
• Build team capability through coaching, quality assurance activities and knowledge sharing.
• Partner with stakeholders to identify risks, improve compliance processes and deliver better compliance outcomes.

To be successful in this role you will demonstrate:

• Strong experience in compliance, audit, investigation or regulatory environments, with the ability to manage complex matters and achieve effective compliance outcomes.
• Well-developed analytical and problem-solving skills, with the ability to interpret legislation, assess risk and make sound, evidence-based decisions.
• Proven ability to lead and influence others through technical expertise, coaching and mentoring, building capability and fostering a culture of continuous improvement.
• Excellent stakeholder engagement and communication skills, with the ability to build productive relationships, manage challenging conversations and explain complex compliance issues clearly.
• Experience using data and insights to identify compliance risks, prioritise work, evaluate program effectiveness and inform strategic decision-making.
• Demonstrated ability to plan, coordinate and deliver compliance activities, balancing competing priorities while maintaining high standards of quality, governance and customer service.

Working at DCS

• 35-hour working week, with opportunities for flex leave where additional hours are worked.
• Flexible, hybrid working arrangements with office locations across NSW.
• Access to learning tools for ongoing professional development.
• Health and wellbeing programs.

Salary Grade 7/8, with the base salary for this role starting at $116,981 base plus superannuation

Closing Date

Sunday 25th of October 2026 [at 11:59pm]

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [e-mail].

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process